Jobs Companies Bosta First Mile Hub Supervisor - Box Nasr City

About this First Mile Hub Supervisor - Box Nasr City role at Bosta

Bosta · Onsite · Cairo
About bosta:
Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt and KSA. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions. 
We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
 
About The Role :
The First Mile Hub Supervisor – Box (Giza) is responsible for overseeing daily first-mile hub operations, ensuring timely pickups, accurate parcel processing, and smooth workflow. The role involves coordinating with business clients, monitoring couriers, and leading a team of hub agents and loaders to meet operational targets. The supervisor tracks key performance indicators, addresses operational issues and escalations, and prepares reports with recommendations to improve efficiency, accuracy, and service quality.
 
Job Code : 
New 2026 BudgetBOXB-027

Responsibilities :

  • Supervise daily first-mile hub operations, ensuring timely assignment of pickups to couriers.
  • Coordinate with business clients to schedule pickups and resolve operational issues.
  • Monitor and follow up with couriers to ensure parcels are collected and delivered to the hub on time.
  • Ensure accurate scanning, labeling, and documentation of parcels for visibility and traceability.
  • Lead,coach, and support a team of hub agents and loaders to meet daily operational targets.
  • Track KPIs such as pickup completion, parcel intake accuracy, and SLA adherence.
  • Handle operational issues and escalations, ensuring quick resolution and minimal disruption.
  • Prepare operational reports and provide recommendations to management for improvement.
  • Qualifications :

  • Minimum 3 years of experience in logistics, courier, or first-mile hub operations.
  • Strong knowledge of parcel handling, pickup assignment, and hub procedures.
  • Excellent communication and coordination skills with clients and courier teams.
  • Ability to lead, train, and motivate a team to achieve operational targets.
  • Ready to apply to Bosta?
    Apply to Bosta

    Similar jobs

    Sign up for suggestions tailored to the jobs you open and the searches you save.

    More jobs at Bosta

    See all jobs at Bosta →

    Apply now
    🤖

    Whoa — hold up

    JobsRadar was built for real people having a rough time in their job search — not for automated requests. You're clicking way too fast and you're now temporarily blocked.

    Come back later. If you're genuinely job hunting, we've got your back — just act like a human.

    Catch your next role the second it’s posted.

    Create a free account and we’ll watch the boards for you — the instant a job matches your search, it lands in your inbox or Telegram. No digging, no refreshing.

    Create free account

    Free forever · takes 30 seconds · already have one?

    Get an edge on your job hunt.

    Join our Telegram channel for the stuff that helps you land the role — salary benchmarks, the weekly market pulse, and new-feature drops. No spam, just signal.

    Join the channel — it's free