About this role:

Wells Fargo is seeking a Business Support Manager to support the Wells Fargo Advisors Financial Network within Wealth and Investment Management. Learn more about our career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Work closely with FiNet business owners and divisional leaders to ensure the timely execution and delivery of brokerage transactional and service support functions for clients, and Financial Advisors across multiple sales locations.

• Serve as primary escalation point of contact for operational and service inquiries from FAs, FiNet business owners, the back office, clients, and other operational associates.

• Act as a resource to provide coaching for FiNet practices toward adoption of new business tools and applications.

• Serve as the key contact for operational risk management issues across the division and manage service standards to ensure timely and accurate delivery of operations support.

• Communicate and coach firm operational policy and procedures and ensure adherence to these policies and procedures.

Required Qualifications:

• 4+ years of Financial Services Industry experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 2+ years leadership experience

• Subject Matter Expert (SME) level understanding of operational functions, products or platform tools

• Strong client service skills

• Strong attention to detail and accuracy skills

• Effective organizational, multi-tasking, and prioritizing skills

• Knowledge and understanding of branch exams and regulatory requirements from an operational support perspective

• Relationship management skills

• Experience with FiNet and/or independent advisors

• Strong operational experience

• Knowledge and understanding of brokerage advisor tools

Job Expectations:

• Ability to travel if necessary, within the division

• Specific compliance policies may apply regarding outside activities and/or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process.

• This position is subject to FINRA background screening requirements. Candidates must successfully complete and pass a background check prior to hire. In accordance with FINRA rules, individuals who are subject to statutory disqualification are not eligible to be associated with a FINRA-registered broker-dealer. Successful candidates must also meet and comply with ongoing regulatory obligations, which include periodic screening and mandatory reporting of certain incidents.

• This position is not eligible for Visa sponsorship.

Posting Location:

• 2801 Market St, F & L Bldg, SAINT LOUIS, MO 63103

• 550 S Tryon St, Charlotte NC 28202

• 550 S 4th ST, Minneapolis MN, 55415

• 401 Las Colinas Blvd W Bldg B, Irving TX, 75039

• Other locations may be considered

Pay Range
 

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.