About this Field Service Technician role at ABB
At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Sales, Service and Project Execution Regional Leader - Critical Power - Latin America__
Your role and responsibilities
In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB quality and safety guidelines. Each day, you will deliver quality customer service planning and execute service work as per customer order and expectation. You will also showcase your expertise by ensuring customer retention by effectively communicating service work timeline and expectations.
The work model for the role is: hybrid
This role is contributing to the service execution to our customer equipments. Main stakeholders are customers around the region.
You will be mainly accountable for:
- Working with the customer (while on-site) to identify opportunities to improve the customer’s operations and eliminate pain points.
- Performing field service tasks, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products for which they are certified to perform.
- Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities.
- Acting as trainer when needed, for field service associates and customers.
- Contributes to customer satisfaction by planning and executing service work as per customer order and expectation(s).
Our team dynamics
You will join a high performing team, where you will be able to thrive.
Qualifications for the role
- Educational background in electrical, electromechanics or electronic engineering
- At least 5 years of experience in related roles
- Experience working with critical power equipment (UPS, Switchgears BDU)
- Experience Performing inspection, testing, troubleshooting, maintenance and repair
- Ability to build relationships with customers
- Traveling
- Fluent English
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.