Field Service & Customer Support (50%) 

• Perform preventive maintenance visits and system inspections at customer sites on a scheduled basis. 

• Execute corrective maintenance activities, ensuring timely resolution within defined service windows. 

• Respond to emergency service calls with minimal notice to restore operational continuity. 

• Diagnose and resolve electrical, mechanical, and controls-related issues on parcel handling systems. 

• Act as a Field Supervisor for small RMR (Repair, Maintenance, Retrofit) projects, including:  

• Coordinating on-site activities 

• Managing subcontractors and site safety 

• Ensuring quality and timely delivery 

• Maintain clear documentation of service activities, findings, and recommendations. 

• Build strong customer relationships through professional on-site engagement. 

Technical Support & SME Function (50%) 

• Provide 2nd and 3rd line technical support for service desk escalations and customer cases. 

• Lead or support complex troubleshooting and root cause analysis activities remotely or on-site. 

• Handle technical service requests, including system optimization, upgrades, and modifications. 

• Serve as a Subject Matter Expert (SME) for parcel systems within the organization. 

• Deliver technical training programs:  

• At the Innovation Center in Marietta 

• On-site at customer facilities 

• Support internal teams (service, engineering, sales) with technical expertise and best practices. 

• Contribute to continuous improvement initiatives, documentation, and knowledge sharing. 

Qualifications & Experience:  

• Associate’s or Bachelor’s degree in Electrical Engineering, Mechatronics, Mechanical Engineering, or related field (or equivalent experience). 

• Minimum 3–5 years of experience supporting electromechanical or material handling systems. 

Strong knowledge of: 

• Electrical systems (PLCs, controls, sensors, drives) 

• Mechanical systems (conveyors, motors, assemblies) 

• Troubleshooting methodologies 

• Ability to work independently and collaboratively in fast-paced environments. 

​Preferred Qualifications 

• 5+ years supporting automated material handling or parcel systems. 

• Experience in parcel, logistics, or material handling industries. 

• Familiarity with Siemens or Allen-Bradley PLC diagnostics. 

• Experience supervising field projects or delivering technical training. 

Competencies:  

• Strong communication and customer service skills. 

• Excellent analytical and troubleshooting abilities. 

• Solution-oriented mindset with strong problem-solving skills. 

• Ability to prioritize tasks and adapt to changing business needs. 

Travel Requirements 

Travel up to 50% across North America is required, including short-notice assignments and customer site support. Between assignments, the role will be based out of Vanderlande’s North America headquarters in Marietta, GA. 

Physical Requirements 

• Ability to climb a 2-story ladder. 

• Ability to walk a mile in 20 minutes. 

• Ability to lift up to 30 lbs. 

• Comfortable working in office, factory, and construction environments. 

Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.