As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

About the Role

• We are looking for Field Service Engineer to strengthen our team and who would be responsible for providing technical support to our customers in whole Poland. As a Field Service Engineer You will be actively involved in engaging our customers with keeping an excellent service level and a proactive approach preventing and resolving technical problems. Working as the part of our Polish and CE Biosciences Service Team.
• Preferred location: South Poland, Silesian Voivodeship.

Main responsibilities will include:

• Be responsible for optimizing customer satisfaction, solving problems and ensuring long-term stability.
• Install/uninstall and service BD Biosciences instruments and provide remote and on-site support to BD customers in line with SLAs. Perform instrument failure analysis, screening and follow-up to continuously improve reliability.
• Prioritization, planning and execution of your activities according to the processes and the defined customer service level agreements Plan and schedule preventive maintenance and corrective technical support.
• Relocate and certify (IQ and OQ) instruments as per customer needs.
• Maintain spare parts inventory (car stock) at an appropriate level and personal tools for the successful execution of your tasks
• Comply with all quality and safety regulations as required by BD and the customer service levels agreements.
• Documentation and maintenance of all relevant data in the BD Service Management systems to ensure optimal data accuracy and high-quality customer reporting.
• Promote service contract, in cooperation with your sales colleagues, you will inform our customers about our range of technical services - such as maintenance contracts.
• Be involved in establishing and expanding long-term and good customer contacts.

About you:

• Bachelor's degree education/study in a technical field (preferably specialized in Biomedical or Electronic or Mechanical).
• Experience as a field service engineer in high-tech medical devices or related fields of high technology will be an added advantage.
• Fluent Polish, preferred as native language. Very good communication skills in English.
• Nice to have good knowledge of computers, networking, electronics, precision mechanics and ideally some initial knowledge of flow cytometry.
• Very good self-organization, strong time management and prioritization of work. Efficient, pragmatic and solution-oriented working style.
• Flexibility and adaptability for changing work environment.
• High social competence combined with a pronounced willingness to help
• Strong communication skills, ability to work in a team and a high level of commitment and personal responsibility
• High willingness to travel through Poland and occasionally in Central Europe region.
• A valid European class B driving license.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Communication, Customer Contacts, Customer Satisfaction, Field Services, Technical Support

Optional Skills

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Primary Work Location

POL Warsaw - ul. Osmanska

Additional Locations

Work Shift

At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You."

Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.

Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.

Salary Range Information

zł135,400.00 - zł206,500.00 PLN Annual