Context

Works either in Customer Support or in BL Apps (AE, Brion or HMI) and can be located in the field as well as at HQ working on sustaining, NPI or customer projects. Interfaces with project leaders and mostly within own sector or project team.
Has skill set of multiple competencies to practically make use of knowledge base to resolve issues that have known solution or deep knowledge of single competency enabling to solve new issues and demonstrate solution direction with own analysis.

Requirements

MSc or Phd (Phd is a plus but not required) in technical field.
Limited experience in an IC manufacturing environment, or research institute with emphasis on lithography, patterning, overlay, imaging, focus, metrology or defectivity related to node/process development.

Responsibilities

Escalation support

Contributes to service order actions and problem description clarification.

New product / service development

Creates basic diagnostics requirements for one specific use case.

New product / service roll out

Executes standard tasks and can lead part of the roll out of a new product or service. As an NPI deliverable; creates knowledge sharing material for future reference.

Node solution definition

Executes analysis work within a single competence/domain, typically following predefined paths. Combines inputs from others to support making one consistent solution definition. Typically reviews with others before formally sharing.

Node solution integration

Combines inputs from others to make one consistent execution plan. Supports definition of detailed integration and test plans, executes on task level. Typically reviews with others before formally sharing.

Coaching

Mentors new-hires on first tasks.

Training delivery

Is capable to deliver intermediate and advanced training to colleagues and customers.

Knowledge sharing

Shares best known methods within the group or department.

Operational excellence

Improves operational efficiency and quality in own daily work and work of the team members. Signals gaps in process and proposes improvement within scope of team.

Business Support

Speaks up and triggers VoC. Evaluates existing products.

Customer Demo

Independently supports in demo preparation, execution and analysis.

Data analysis

Performs high quality analysis from specific data, and extract key insights from analysis, identifying root cause and technical solutions. Usage of default toolsets and analysis methods based on own insights.

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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