Facilities Operations Support Assistant (FWS/NFWS)

Job Description

Must be able to work over Summer.

Grand Canyon University (GCU) is seeking a Facilities Operations Support Assistant to support the mission of Grand Canyon University through GCU's Facilities department.

Purpose within the Organization:

The purpose of this position is to manage and respond to maintenance requests and work orders, serving as a front-line customer service representative and the primary telephone responder for general and emergency call-ins to the department. The role involves coordinating with facility managers, maintenance teams, contractors, and vendors to ensure the timely and accurate completion of work. The position is also responsible for inputting and updating work orders in the Computerized Maintenance Management System (CMMS). Additionally, a key aspect of this role includes compiling and organizing current and historical work order data into structured spreadsheet formats to support analysis and integration with a Large Language Model (LLM), enabling improved data-driven decision-making and operational insights. Position will require data collection work in the field.

Facilities Service Center Responsibilities:

• Serve as the main point of contact for incoming maintenance requests and inquiries from students, employees, and contractors.
• Answer, screen, and route incoming calls with professionalism and accuracy.
• Create, input, and update work orders in the Computerized Maintenance Management System (CMMS).
• Monitor the progress of open work orders and follow up as needed to ensure timely resolution.
• Communicate effectively with maintenance personnel, facility managers, and external vendors to coordinate necessary work.
• Perform other duties as assigned.

Asset Collection and Input Responsibilities:

• Identify, locate and record asset attributes and unit information.
• Collect and organize photographs of assets and identify relevant features for cataloging.
• Ensure that data is clean, consistent, and accurate for input into CMMS.
• Input data into Work Management System.
• Perform other duties as assigned.

Qualifications:

• Strong organizational and communication skills.
• Proficiency with spreadsheets (e.g., Microsoft Excel or Google Sheets).
• Experience with a Computerized Maintenance Management System (CMMS) preferred.
• Ability to prioritize tasks in a fast-paced, service-oriented environment.
• Detail-oriented with a commitment to data accuracy and process improvement.
• Experience with Artificial Intelligence LLMs.
• Must be able to move and lift max 50 lbs.
• Experience working with and on a ladder.
• Experience working with small hand tools.

• Note-taking ability.
• Attention to detail and safety.
• Organizational skills.

Equipment Used:

• FAMIS 360 CMMS
• OpenAI ChatGPT, Google Gemini, and other Artificial Intelligence LLMs.
• Microsoft Office, Excel, Word, Teams, SharePoint and Outlook.
• Ladder.
• Small hand tools.

Experience/Education:

Grand Canyon University is committed to a student first policy. Therefore, all applicants must meet the following eligibility requirements to be considered for student employment:

• Enrolled at GCU as a full-time student in a bachelor’s program or master’s program.
• Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student.
• Maintain good financial and academic (SAP) standing with the University.

You may be subject to termination if you fall below the minimum requirements.

Pay Rate: Minimum Wage
Anticipated End Date: June 30, 2027