JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Responsibilities:

Facility Operations Management:

• Oversee the daily operations and maintenance of facilities, ensuring optimal functionality, safety, and efficiency.
• Coordinate with various departments, vendors, and service providers to address facility-related issues, repairs, and maintenance.
• Develop and implement preventive maintenance programs, schedules, and procedures for all facilities' assets.
• Regularly inspect and evaluate the condition of facilities, identifying areas for improvement and ensuring compliance with regulations and standards.
• Manage work orders, service requests, and ensure timely resolution of facility-related concerns.

Space Planning and Management:

• Collaborate with stakeholders to plan and optimize the use of workspace, considering organizational requirements, efficiency, and employee comfort.
• Manage office space allocation, seating arrangements, and relocations in accordance with departmental needs and organizational changes.
• Maintain accurate records and documentation related to space utilization, occupancy rates, and lease agreements.
• Coordinate office moves, renovations, and furniture installations while adhering to established budgets and timelines.

Human Experience and Events Management:

• Deliver a warm, professional, and consistent workplace experience.
• Proactively engage employees to understand their workplace needs and provide appropriate support.
• Act as a visible and approachable HX point of contact across the office.
• Conduct regular workplace walkabouts to identify opportunities to improve employee experience.
• Support employees with workplace navigation, amenities, meeting spaces, lockers, wellness facilities, and other workplace services.
• Promote a culture of hospitality and service excellence.

• Develop and coordinate employee engagement initiatives throughout the year.
• Support festive celebrations, appreciation activities, networking sessions, campaigns, and workplace activations.
• Create opportunities that encourage employees to connect with the workplace and one another.
• Work with internal stakeholders to build a strong sense of workplace community.

• Coordinate wellness programmes such as yoga, fitness, mindfulness, health talks, and other wellbeing activities.
• Manage communications, registration, scheduling, attendance tracking, and employee feedback.
• Promote wellness facilities and programmes to increase participation.
• Partner with relevant teams and vendors to continuously enhance the wellbeing experience.

• Support planning and execution of workplace events and employee experience programmes.
• Coordinate event logistics, vendors, spaces, communications, and on-site requirements.
• Ensure events are professionally delivered and aligned with workplace experience standards.
• Gather post-event feedback and monitor participation levels.

• Develop clear and engaging workplace communications, including: Employee announcements Digital signage Event invitations Wellness communications Workplace etiquette reminders Facility/service updates Campaign materials
• Maintain an appropriate communication calendar to ensure employees are kept informed.

• Actively gather employee feedback through day-to-day interactions, surveys, QR feedback, events, and workplace observations.
• Identify recurring employee concerns, preferences, and improvement opportunities.
• Maintain an HX feedback/action tracker.
• Work with Facilities and other stakeholders to close feedback loops and communicate improvements back to employees.

• Work closely with Facilities Management, Engineering, Cleaning, Security, Reception, Food Services, and other workplace teams.
• Escalate workplace issues affecting employee experience and follow through until resolution.
• Support workplace readiness inspections and ensure employee-facing areas are maintained to expected standards.
• Assist with office openings, workplace changes, move activities, and new employee experience initiatives.

• Maintain high standards of hospitality and professional presentation.
• Identify service gaps before they become employee complaints.
• Support development of HX SOPs, service standards, checklists, and experience guidelines.
• Encourage a consistent hospitality mindset across workplace service teams.
• Identify opportunities to introduce new initiatives and improve existing services.

Vendor and Contract Management:

• Develop and maintain positive relationships with vendors, suppliers, and service providers, ensuring high-quality deliverables and cost-effective solutions.
• Procure and negotiate contracts for outsourced services, such as cleaning, maintenance, security, and equipment vendors.
• Monitor vendor performance, track service levels, and resolve any issues or disputes in a timely manner.
• Conduct regular inspections and audits to ensure compliance with service level agreements and contract terms.

Budgeting and Reporting:

• Assist in the development and management of the facilities budget, monitoring expenses and optimizing costs.
• Prepare regular reports, metrics, and key performance indicators to track facilities utilization, maintenance, and operational efficiency.
• Provide recommendations and participate in strategic planning activities related to facilities management and improvement initiatives.

Location:

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.