About the Role

We are seeking an External Quality Engineer responsible for managing customer quality concerns, warranty claims, and field-related quality issues while ensuring the reliability and compliance of products and manufacturing processes. This role serves as a key liaison between customers, manufacturing, engineering, suppliers, and quality teams, leading investigations, root cause analysis, and corrective actions to prevent recurrence of quality issues. The position also drives continuous improvement initiatives through the analysis of quality metrics, warranty performance, and customer feedback to enhance product quality and customer satisfaction.

Responsibilities

• Analyze and manage customer complaints, warranty claims, and field quality issues, identifying failure modes, trends, and root causes.
• Coordinate investigations with Manufacturing, Engineering, Supplier Quality, and cross-functional teams to resolve quality concerns.
• Identify, document, and communicate quality issues, non-conforming products, and process deviations using established systems and procedures.
• Monitor and support quality improvement initiatives through the analysis of key quality metrics and performance indicators.
• Lead and facilitate problem-solving activities using methodologies such as 8D, Root Cause Analysis, and structured corrective action processes.
• Analyze warranty data and quality trends to identify opportunities for product and process improvement.
• Ensure compliance with quality requirements for manufacturing products and processes.
• Conduct quality reviews and audits to identify risks and prevent quality escapes.
• Support the implementation and maintenance of quality control systems, procedures, and documentation.
• Participate in process change reviews, work transfers, and PPAP approvals to ensure quality requirements are met.
• Review process control documentation, including PFMEAs, Control Plans, and Process Flow Diagrams to ensure compliance and risk mitigation.
• Drive continuous improvement initiatives focused on reducing customer complaints, warranty costs, scrap, and non-conformances.

Requirements

• Bachelor's Degree in Industrial, Mechanical, Mechatronics, Electronics Engineering, or a related field.
• Minimum of 3 years of experience in Quality, Manufacturing, Engineering, Warranty Analysis, or Failure Analysis.
• Advanced conversational English with the ability to lead meetings, presentations, and technical discussions with customers and global teams.
• Experience managing customer complaints, warranty claims, and field quality investigations.
• Strong knowledge of 8D methodology, Root Cause Analysis, and quality problem-solving tools.
• Experience analyzing warranty and quality performance metrics such as CEPPM, COPQ, First Year Warranty, Scrap, and FPY.
• Knowledge of product failure analysis and corrective action implementation.
• Experience with APQP, PPAP, PFMEA, MSA, Process Flow Diagrams, and Control Plans.
• Strong analytical skills with the ability to interpret data and identify improvement opportunities.
• Proficiency in Microsoft Office and data analysis tools.
• Strong communication, leadership, customer focus, and cross-functional collaboration skills.
• Results-oriented mindset with a focus on customer satisfaction and continuous improvement.

Benefits

We offer a competitive total rewards package that may include other benefits and well‑being programs. Offerings vary by role and location and are designed to support employees’ health, security, and success.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [email protected]. We will make every effort to meet your needs in accordance with applicable laws.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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