Expression of Interest - Behavioural Scientists and Leaders, Multiple Opportunities

• Apply Behavioural Science and experimentation to improve financial wellbeing at scale
• Join an established team working with leading researchers and specialist teams
• Explore multiple opportunities across applied behavioural science, experimentation, and leadership

Do work that matters

The CommBank Behavioural Science Centre of Excellence uses applied behavioural science and experimentation to design better financial services. We study how people decide and behave in real financial contexts, combine theory with current scientific evidence, and use those insights to develop, test and improve services for customers, colleagues and communities.

We are growing our Behavioural Science Centre of Excellence and inviting expressions of interest from behavioural scientists, experimentation specialists and behavioural science leaders. We have multiple opportunities across applied behavioural science and experimentation, with appointments reflecting each candidate's technical depth, applied experience and leadership scope. Whether your strength is delivering rigorous research, building experimentation capability or leading a portfolio of work, we would like to hear from you.

Our work addresses important behavioural challenges in financial services, including financial wellbeing, the psychology of scams and fraud, and best practice in human-centred AI.

See yourself in our team

Established in 2016, our specialist team works with leading Australian and international researchers and with colleagues across product, technology, strategy and customer experience. Together, we deliver practical innovation, rigorous research and measurable customer, community and business outcomes.

Our shared foundation across the team is that we frame important behavioural problems, synthesise evidence, design rigorous research and translate findings into practical recommendations. Candidates may bring depth in one of the following streams or strengths across both.

Key roles and streams of work:

We will consider your experience across applied delivery, technical depth, leadership and portfolio scope to identify the opportunity that best matches your strengths.

• Senior Associate: independently deliver well-scoped behavioural science, research or experimentation projects.
• Behavioural Scientist: lead complex engagements and influence product and service decisions.
• Senior Behavioural Scientist: shape portfolios, develop people and advise senior leaders.

Applied behavioural science

• Frame behavioural problems and synthesise relevant theory and evidence
• Design research and translate insights into practical customer, colleague or service interventions
• Partner with product, risk, technology, strategy and customer teams to influence decisions

Experimentation and analytics

• Design and analyse lab, field and quasi-experimental studies
• Provide guidance on experimental design, causal inference and statistical analysis
• Build reusable experimentation standards, tools and capability across the organisation

Key responsibilities:

• Deliver applied projects from problem framing and evidence synthesis through to design, analysis and recommendation
• Identify high-value opportunities to improve customer, community, colleague or business outcomes
• Design, oversee and interpret rigorous research, experiments or surveys
• Use AI tools carefully and rigorously to improve research quality, speed, scale and impact
• Translate behavioural evidence into clear recommendations and executive-ready narratives
• Influence senior leaders and multidisciplinary teams to apply behavioural science in decisions and services
• Coach colleagues and help lift the quality, clarity and impact of the team's work

We are interested to hear from people with:

• Applied experience using behavioural science, experimentation or research to solve real-world problems within consulting, government, academia, financial services or another applied setting.
• Capability in research design, evidence synthesis, analysis and interpretation
• Ability to translate evidence into practical recommendations and measurable outcomes
• Experience partnering with multidisciplinary teams and influencing decisions
• Ability to communicate complex research clearly to technical and non-technical audiences
• Evidence of delivering complex work independently or leading others, depending on the opportunity

Additional skills and qualifications:

We value different career paths and perspectives. If you bring relevant behavioural science, experimentation or applied research experience but do not meet every single requirement listed, we will still encourage you to apply.

• Experimental or quasi-experimental design and causal inference
• Statistical analysis using R, Python or comparable tools
• Reproducible analysis, reusable code or experimentation standards
• An advanced degree in behavioural science, behavioural economics, psychology, cognitive science, economics or a related field is preferred.
• Relevant professional experience applying behavioural science, experimentation, or research methods is also valued.

For international candidates, visa sponsorship may be considered only for applicants whose specialist experience is difficult to source locally.

Working with us:

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace. We are working hard to recruit people who represent the diversity of our customers and our society. If you're excited about this opportunity but you don't meet every single requirement, or your experience doesn't align perfectly, we still want to encourage you to send in your application. You may just be the perfect candidate for another opportunity within CommBank.

At CommBank we will inspire you with work that makes a difference, surrounds you with talented people that respect and value each other, and empower you to grow professionally and personally. Most of all, making a positive impact for customers, communities and each other is part of our every day.

We're determined to make a real difference for Australia's first peoples. We encourage all interested applicants to apply. We're keen to support you with the next step in your career.

APPLY NOW to live your best life and do your best work with us!