Grade : L2

Location: Islamabad

Last Date to Apply: 21 September 2026

What is Expert PS Core Operations?

The role reports directly to the Manager PS Core Planning & Operations with an extended team of 12 team members.

Major tasks include day-to-day operations of NFVI, Cloud and EPC Networks, ensuring high-quality and reliable network performance, node management along with 5G NSA monitoring. Oversee Packet Core Network maintenance and performance to ensure maximum uptime, optimal quality, seamless user experience and troubleshooting issues promptly, while ensuring QoS assurance and effective data complaint management. Collaborate with internal teams (CS/IMS Core, VAS & HLR, IP Core, IN/Billing, Radio Planning & Optimization, and Commercial) and external customers for effective issue resolution. Engage with vendor support teams for resolving network-related issues and maintain close coordination with EPC Planning to facilitate smooth Change Management processes.

What does Expert PS Core Operations do?

·       Oversee daily operations of the Packet Core Network infrastructure, including 5G NSA monitoring and node management.

·       Monitor network performance, usage, and health to ensure high availability and reliability.

·       Troubleshoot and resolve operational issues, escalating to vendors or higher-level support when necessary.

·       Implement routine maintenance, ensuring minimal disruption to services.

·       Manage high-priority incidents, coordinating team efforts to restore services promptly.

·       Conduct root cause analysis and implement solutions to prevent recurrence of issues.

·       Ensure the team follows best practices for logging, tracking, and closing incident tickets.

·       Analyze network performance data to identify areas for improvement.

·       Implement strategies to optimize network traffic and increase packet core efficiency.

·       Ensure QoS assurance to ensure highly optimized network.

·       Handle customer complaints by tracing escalated subscriber issues.

·       Collaborate with planning and engineering teams on capacity management and network enhancements.

·       Ensure accurate documentation of network configurations, changes, and incident management processes.

·       Generate regular performance and incident reports, providing insights for decision-making.

·       Maintain and update operational runbooks and SOPs.

·       Adhere to industry standards, regulatory requirements, and internal security policies.

·       Identify and mitigate potential risks to network security.

·       Ensure compliance with network policies, coordinating with the security team on data protection measures.

·       Work closely with network engineering, IT, and other cross-functional teams to support network projects and upgrades.

·       Coordinate with vendors for system support, upgrades, and issue resolution.

·       Ensure the stability and performance of network services, including 2G, 4G, 5G, VoLTE and VoWiFi.

·       Identify and Implement new network features and services as per organizational needs.

·       Plan task configuration/scripting preparation and verification.

·       Nodes capacities and licenses monitoring

·       Quarterly Network Audits (hardware, software & Configurations)

·       Service flows/documentation of each service & Internal processes definition and improvement

·       Monitor Network KPI's based and reporting.

JazzWorld is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

Requirements

· Bachelor's degree in Telecommunications, Electrical, Electronics, or Software Engineering.

·       4–8 years of experience in Packet Core Domain in 2G, 3G,4G, 5G-NSA, 5G SA Technologies

·       Expertise on network operations as well and configuration preparation skills for Huawei Cloud EPC nodes.

·       Deep Understanding of 2G/4G/5G(NSA/SA) Network Architecture, Interfaces, Protocols & Flows with excellent knowledge of Open stack, NFVI.

·       Detailed Understanding of PS Core Nodes (AMF, SMF, UPF, SGSN, GGSN, MME, CGW, DGW, CGNAT, DNS, PCRF, PCF, CG,  BG, ePDG) including Firewall, CE switches, Routers, USC, DEA & DRA.

·       Detailed understanding of NFVI Core networks, Cloud infrastructure, Cloud Data Center design

·       Hands-on experience on tools like Wireshark, Smartcare & U2020 (MAE).

·       Experience in EPC Core fault management, performance management and configuration management.

·       Basic Understanding of IPv4 & IPv6 Communication.

·       Should have sound knowledge in Service Awareness and Deep Packet Inspection.

·       Proven track record in network optimization.

·       Should have good experience in vendor management, NFVI, VNFM, NFVO, VIM operations.

·       Experience in Core Network Optimization and Network parameter standardization.

·       Sound knowledge of VoLTE & VoWIFI and Roaming scenarios.

·       Relevant experience of customer complaints handling.

·       Excellent communication & leadership skills.

·       Good team player with strong stakeholder management skills.

Benefits

Why Join JazzWorld?

As a certified Top Employer, JazzWorld reflects workplace standards benchmarked against leading global organizations, demonstrating our commitment to creating an environment where people can thrive and perform at their best. Our teams are driven by the belief that every JazzWorld employee should be inspired to live better every day, enabled by forward-looking leadership, an open culture, meaningful work, and continuous opportunities to learn and grow.

Our core values - Customer Obsession, Truthful, Innovation, Collaboration, and Entrepreneurial - shape how we think, decide, and lead. They encourage us to challenge convention, act with accountability, work as one team, and create solutions that truly matter for our customers and communities.

As Pakistan's largest digital operator, JazzWorld serves over 100 million through connectivity, digital services, financial inclusion, entertainment, and insurance. Joining us means being part of transformation at a national scale; expanding access, unlocking opportunity, and building a more connected digital future.

At JazzWorld, everything we do is rooted in one shared ambition. This purpose defines how we work, the progress we enable, and the difference we strive to make every day a Better Life For All.