Experienced Visitor Relations Tour Guide

Company:

Boeing Stores, Inc

Boeing is seeking an Experienced Visitor Relations Tour Guide professional to deliver world class experiences at Boeing Future of Flight (BFoF) in Mukilteo, WA.

 

As a world-renowned public facility and one of Puget Sound’s most popular tourist attractions, BFoF typically welcomes more than 300,000 visitors every year to experience tours of the Boeing Everett Factory.

 

Visitor Relations Tour Guides are responsible for learning and presenting detailed Boeing content and scripted material to deliver enhanced experiences such as the Everett Factory Tour, Boeing Backstage Pass, and other interactive presentations. This role also supports engagement throughout the Future of Flight facility, including ticketing and lobby services, leading STEM activities, and interpretation of gallery and interactive exhibits. In addition to giving tours, responsibilities may involve research, training, and other tour related assignments such as providing executive and academic tours. Visitor Relations team members serve as Brand Ambassadors and must demonstrate active visitor engagement as well as capacity and enthusiasm for learning and sharing accurate information about Boeing products and aviation concepts. This role may serve as a member of the LOD (lead on duty) team, a rotating role which acts as a daily shift supervisor responsible for overall quality of service and safety standards for site and guest experiences.

 

The optimal candidate for this position will demonstrate a passion for customer-focused interactions among diverse audience groups. They will coordinate with other team members to conduct daily on-time business processes to support Future of Flight priorities.

 

Position Responsibilities:  

• Engages customers enthusiastically; supports all aspects of visitor experience to enhance Boeing brand and products
• Actively creates exceptional experiences for a diverse audience
• Creates a positive impression of The Boeing Company, reflecting Boeing values in all activities and in all contact with the public
• Memorizes and delivers extensive scripted material and approved messaging to guests; leads tour activities with up to 52 attendees and theater presentations with up to 200 attendees
• Facilitates ticket purchases, guest greeting and briefing, theater tech and other operational assignments in support of these programs
• Proactively addresses and/or reports safety issues or concerns; assists with evacuating guests during emergencies and implements safety training practices as needed
• Maintains poise under pressure, eye contact and has a friendly communication style, and strong customer service focus
• Serves in a rotation of daily shift supervisors responsible for overall quality of service and safety standards

• Works a flexible schedule which may include early mornings, mid-days, and evenings, plus weekends and holidays as tour and event schedules require; Current required schedule: Five days per week, 100% onsite
• Other duties as assigned

 

Ability to Perform the Following Requirements:

• Ability to speak intermittently for 90 minutes at a time, up to 4 times daily
• Frequent walking on various surfaces and standing

• Occasional stair climbing/descent

• Occasional to frequent sitting

• Occasional grasping/handling and keyboarding/mouse use

• Limited lifting, reaching, carrying, pushing/pulling up to 25 pounds, gripping, squatting, neck and head rotation, bending and twisting

• Ability to use: radio, microphone, computer, cell phone, writing implements, cleaning supplies, PPE equipment 

 

Basic Qualifications (Required Skills/Experience):

• 3+ years of experience working in customer service or as a service coordinator in a high volume environment
• 3+ years of experience giving public tours and/or public speaking
• Strong communication skills, Strong problem-solving skills and Strong drive for process improvement
• Experience working in a team environment
• Ability to work outside of standard business hours (evenings, weekends, and holidays)
• Ability to perform the physical requirements of this role, including extended periods of walking, standing, and climbing steps within indoor and outdoor environments
• Fluent in both verbal and written English

 

Preferred Qualifications:

• Six months experience giving public tours and/or public speaking while representing a brand

• Six months experience with technology related to events, exhibits, or POS

• Proficient with Microsoft office tools

• Any experience with Boeing and/or Boeing Future of Flight

 

Conflict of Interest:

Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process.

 

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

 

Pay and Benefits:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

 

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

 

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

 

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

 

Summary pay range: $60,350 - $81,650

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Export Control Requirement:

This is not an Export Control position.

Safety Sensitive:

This is not a Safety Sensitive Position.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Shift 1 (United States of America)

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