About this Executive Program Manager role at Complex
Company And Culture
Complex is the definitive platform for global youth culture and music lifestyle, seamlessly integrating cutting-edge content, commerce and live experiences with unparalleled scale. Through innovative content, Complex tells stories of music, streetwear and style, sports, art and beyond. Its content engages in a dynamic conversation with the audience, reflecting and shaping the zeitgeist of convergence culture. A powerful media juggernaut paired with a curated marketplace, Complex is redefining the way fans interact with their favorite brands and artists and reshaping the future of digital culture and commerce.
Why We're Hiring
We are seeking an experienced Executive Program Manager with 10+ years of experience leading complex, cross-functional programs across e-commerce, digital media, and technology. This role partners closely with senior executives and business, product, engineering, operations, marketing, e-commerce, and analytics teams to drive strategic initiatives from concept through execution.
The ideal candidate is an individual contributor and people manager who combines strong program leadership and executive communication skills with a solid understanding of digital products, e-commerce, media ecosystems, data, and customer experiences. This position must often influence without authority across different reporting lines making strong communication and strategic conviction a necessity along with finding the balance between thoughtfulness and an “ask for forgiveness not permission” mindset.
This position will be on-site at our Los Angeles, CA office.
What You'll Do
Lead high-priority, enterprise-wide programs aligned with strategic business objectives and executive priorities.
Partner with C-suite executives and senior leadership to translate business strategy into actionable roadmaps, milestones, and measurable outcomes.
Optimize program governance, operating rhythms, executive reporting, KPIs, risk management, and decision-making frameworks.
Coordinate cross-functional teams across Product, Engineering, Data, UX, Marketing, Finance, Operations, Legal, Events and external partners.
Develop executive-level presentations, board level strategies, business reviews, dashboards, and strategic updates that clearly communicate progress, risks, decisions, and business impact.
Work closely with engineering and technology leaders to understand technical dependencies, architecture considerations, integrations, APIs, data flows, platforms, and delivery constraints and own the strategic upward communication of these decisions to the executive team.
Drive alignment between business objectives and technology execution without requiring hands-on engineering expertise.
Lead transformation and modernization initiatives involving e-commerce platforms, digital experiences, media/content platforms, data and analytics, personalization, CRM, advertising technology, and emerging technologies including AI.
Anticipate risks and dependencies, develop mitigation strategies, and proactively escalate issues requiring executive decisions.
Establish success metrics and use data to measure program performance, business outcomes, customer impact, and ROI.
Own and drive the communication layer between cross-functional tactical teams and the C-Suite separating the signals from the noise to keep all teams driving toward the same mission of maximizing business impact.
Drive accountability, collaboration, transparency, and continuous improvement across teams and departments.
Who You Are
10+ years of program management, strategic operations, product operations, or related experience.
Significant experience in e-commerce, digital media, technology, or consumer-facing digital businesses.
Demonstrated experience managing large, complex, cross-functional programs with executive visibility.
Strong understanding of digital commerce and media ecosystems, including customer journeys, digital platforms, content, monetization, marketplaces, advertising, and/or subscription businesses.
Strong technology fluency with the ability to collaborate effectively with Engineering, Product, Data, and Architecture teams.
Exceptional executive communication, presentation, influencing, and stakeholder-management skills.
Strong analytical and problem-solving capabilities with a data-driven approach to decision-making.
Proven ability to operate effectively in ambiguous, fast-moving, highly matrixed organizations.
Experience developing strategic roadmaps, program plans, operating models, KPIs, and executive-level reporting.
Strong organizational skills with the ability to manage multiple priorities and competing deadlines.
Core Competencies: Executive Leadership & Communication, Strategic Program Management, E-Commerce & Digital Transformation, Media & Digital Platforms, Technology & Product Fluency, Cross-Functional Leadership, Stakeholder Management, Risk & Dependency Management, Data-Driven, Decision Making, Business Transformation, Roadmap & Portfolio Management, Operational Excellence
Preferred Qualifications:
Experience working with senior executives or directly supporting C-suite strategic initiatives.
Experience in large-scale digital transformation, platform modernization, or technology-enabled business transformation.
Experience with e-commerce platforms, marketplaces, retail technology, digital advertising, streaming/media, subscriptions, or content businesses.
Experience with 0 to 1 Product Launches.
