Job Description

YOUR ROLE AS A:

Executive, Desktop Support

• Support daily operational.
• Elevate incident ticket and trigger the management escalation within stated guidelines.
• Ensuring assigned task is effectively executed in timely manner.
• Liaising and partnering with other support team (internal team) to ensure seamless integration of IT service support and operation.

WHAT YOU WILL CHAMPION:

• Make sure smooth running of daily operation.
• Provide IT operational support and guidance to user.
• Work in compliance with company policies and standard operation procedures.
• Manage equipment store and make sure equipment are properly arranged.
• Execute deployment and setup of equipment.
• Undertake to provide resolutions and/or workaround solutions to desktop operational requests in a timely manner.
• Make sure ticket assigned are follow up and service/problem resolved within SLA.
• Ensure all asset delivered are properly record in the Good Acceptance Form and submit to Senior Desktop Support Executive.
• Responsible on tools are in good condition.
• Ensure improvement plan are fully execute.
• Require travel and relocate to other place to full fill the company operational need.

WHO YOU ARE:

• At least 1 years working experience in IT field.

• Good technical background with good analytical and problem solving skills.

• Detail-oriented and well organized.

• Able to work independently and under pressure.

• Good emotional manage.

WHAT YOU’LL ENJOY:

• Physical Wellbeing: Key medical and insurance benefits, maternity expenses, flexible work arrangement, and health and fitness amenities.
• Emotional Wellbeing: Paid time off, wellness programmes, and childcare amenities. 
• Financial Wellbeing: Resources relating to financial, personal skills and career growth programmes.
• Allstars Specials: Free flights, unlimited discounted flights, and exclusive discounts with partners. 
• A unique Allstar culture like no other 

OUR HIRING PROCESS:

• Application received
• Candidate screening
• Interview(s) and assessment(s)
• Background check and/or other assessments
• Offer and negotiation

GET TO KNOW US:

Our story begins in 2001 with a dream, two planes and a 40 million ringgit debt. You’ll know us as the ‘Now Everyone Can Fly’ airline (if you don’t, we’re definitely older than you).

Today, we’re more than just an airline. We’re Capital A - a world-class brand that wears many hats. Our mission is to connect people and transform lives in Asean.

Above all, we’re Allstars. We believe in the unbelievable and we dare to dream. We also believe in celebrating all individuals. So no matter your culture and background or if you prefer aisle seat to window seat, we’re excited to have you onboard. 

Search Firm Representatives - We do not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any of our employees without a valid written search agreement in place will be deemed as our sole property. No fee will be paid when a candidate is hired by us as a result of an agency referral when there is no pre-existing agreement in place.

We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.