About this Estate Manager role at Singapore Public Service
[What the role is]
You will oversee the group's Business Continuity Planning, Workplace Safety and Health Programme, and support administrative functions including reports, asset management, and learning and development activities such as training procurement and in-house course coordination. You may also be rotated to the role of Customer Relations Manager, where you will assess HDB flat applicants' eligibility, guide customers on housing and financing decisions, process transactions, evaluate appeals, and liaise with applicants, solicitors, and relevant agencies.[What you will be working on]
You will oversee the Business Continuity Planning of the group, which includes developing and maintaining business continuity plans, managing documentation for audit purposes, and conducting and participating in exercises to ensure the robustness of the BC plans. You will also oversee the Group Workplace Safety and Health Programme to ensure a safe working environment for our staff. You will also be involved in planning and organising departmental activities and be tasked with coordinating and providing support in other administrative matters such as assisting in the preparation of reports, presentations, and other documents. In addition, you will be responsible for managing assets and supporting the group's learning and development activities by managing training procurement and payment matters, as well as coordinating and facilitating in-house courses. This includes working with internal stakeholders and external training providers on course arrangements, logistics and administration.
During your employment, you may also be rotated to take on the role of a Customer Relations Manager, to deliver quality services to applicants and residents of HDB flats and facilitate home ownership. You will be involved in assessing applicants’ eligibility to buy a new/resale HDB flat, receive CPF housing grants and take an HDB housing loan, providing guidance towards informed housing and prudent financing decisions or processing of the sale or resale transactions of HDB flats. You will assess and respond to appeals from customers who deviate from the eligibility conditions to buy an HDB flat, prepare case reports and draft submissions for management’s consideration for deserving cases. Your duties also include the day-to-day liaison with applicants/residents, solicitors, and relevant agencies.
[What we are looking for]
You should have a keen eye for detail, possess strong analytical and decision-making skills, and excellent interpersonal skills. You should also be a good team player who is able to build a rapport with people at all levels, possess a customer-service mindset, and be disciplined to work well independently and confidently. Proficiency in Microsoft Office applications (Word, Excel, PowerPoint), good communication, writing and organisational skills, and acute sensitivity to deadlines are also pre-requisites for this position.
Successful candidates will be offered a 1+1 year contract.
