Position Overview

We are seeking an ERP Integration Specialist to join the ERP Connect team, with a primary focus on becoming a Subject Matter Expert (SME) for ERP integrations and supporting the growing number of Autodesk applications and customers using ERP Connect.

The role will develop deep knowledge of ERP Connect and supported ERP systems, acting as a technical bridge between Engineering, Product, Support, QA, customer-facing teams, and external ERP platforms. This is a technical SME and integration support role rather than a primarily software-development role - the strongest candidates will demonstrate excellent API troubleshooting skills, strong Postman expertise, an ability to understand complex integrations, and the communication skills required to work effectively across technical and customer-facing teams.

Responsibilities

• Investigate and troubleshoot ERP integrations using Postman, logs, observability tooling, and ERP-specific knowledge

• Work with REST APIs, JSON payloads, authentication, data mappings, and API error responses to reproduce issues, validate integration behaviour, and identify where problems originate

• Act as a technical bridge between Engineering, Product, Support, QA, customer-facing teams, and external ERP platforms

• Support customer and application onboarding

• Participate in integration triage and monitor production integration health

• Identify recurring issues and improve ERP Connect documentation and support processes

• Capture solutions and knowledge gained through investigations in Postman, documentation, troubleshooting guides, and support processes so known issues can increasingly be resolved without specialist Engineering involvement

• Develop into a deep ERP Connect and ERP integration SME over time

Minimum Qualifications

• 5+ years of experience in API/integration support, technical support, or a related technical role

• Strong hands-on Postman experience, used as a day-to-day investigation and integration tool

• REST API, HTTP and JSON expertise

• API and integration troubleshooting experience

• ERP or enterprise-system integration experience

• Technical investigation and problem-solving skills

• Experience with customer/application onboarding

• Production support and observability experience

• Technical documentation and knowledge management skills

• Strong cross-functional communication skills

The Ideal Candidate

• Has worked directly with customers or support teams to diagnose API/integration issues, rather than coming from a predominantly software-development background

• Treats software engineering knowledge as beneficial, but not the focus of the role

• Shows evidence of using Postman as a day-to-day investigation and integration tool, rather than simply listing Postman as a testing skill

• Is comfortable acting as a technical bridge across Engineering, Product, Support, QA, and customer-facing teams

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About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

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In-Person Onboarding and Identity Verification

This role may require in-person onboarding and/or in-person ID verification.

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