• Engineers new workflows or optimize existing business processes that supersede existing standards set in place internally or by vendors utilizing expert knowledge crossing multiple clinical applications and operational areas.  

• Leads Projects associated with application implementation and execution of high complexity and larger impact. Applies project management methodology and utilizes standard project management for software in development and maintenance of project plans.  

• Functions as an independent project lead or provides oversight for project manager and/or business analyst on assigned projects, and recognize/ minimize business value lost during project/program execution. 

• Performs proactive analysis on current systems and technology in order to recommend potential changes or enhancements that will assist in adhering to organization's strategic vision and improve operational workflows as well as patient and end user experience.  

• Identifies product and customization requirements to effectively address necessary product configuration, while working within project scope and timeline. 

• Serves as mentor to senior analysts and architects 

• Expert level and comprehensive working knowledge and understanding of healthcare operational processes and job functions pertaining to assigned UHealth IT clinical applications and solutions.  

• Provides support to the team in analyzing, resolving, and escalating complex integration problems encountered by the team during system implementations and upgrades.  

• Maintains expert knowledge of third-party partnerships, experienced with managing vendor relationships and contract negotiations.  

• Implements projects that are ahead of industry/peer trends. Thinks out of the box and follows the marking curve to stay on the forefront of healthcare technology. Design new solutions. 

• Participates in new hire orientation by providing the clinical application support in the work area required for the job role. 

• Actively collaborates with clinic leadership to develop or improve operational processes, polices, and procedures. 

• Participates in all clinical operations meetings to assess user feedback, gather future requirements for modifications, and provide a status on competency, adoption, and utilization rates. 

• Adheres to University and unit-level policies and procedures and safeguards University assets. 

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.