Location Address:

Compensation Pay Range:

Summary:

Responsibilities:

This position is responsible for in-depth knowledge of assigned Epic System software. This position conducts regular day-to-day communication, reviews software, demonstrates a deeper understanding of business operations, and works with Epic, Subject Matter Experts, and end users to tailor the system to fit the organization's needs. This position routinely performs in-depth analysis of workflows, data collection, and other technical issues associated with the use of Epic software; is responsible for design, build, testing, and maintain those solutions

• Provide tier-2 support of application incidents reported through the help desk; including 24/7 on call coverage as required.
• Perform analysis to resolve application incidents, maintenance items, enhancement requests, upgrades / updates, and projects, collaborating with colleagues and across teams.
• Develop and maintain requirements / specifications and test cases for new or enhanced functionality to department applications. Ensure the test scripts have been created, reviewed, and updated to reflect workflow solutions.
• Modify Epic records, tables, and master files to support the application design, additions, and changes.
• Implement changes using documented procedures that are compliant with department s policies and procedures.
• Actively participate and contribute in team and cross-team meetings and maintain appropriate meeting records.
• Have advanced understanding of your supported application, integration and general understanding of clinical/revenue cycle applications.
• Work independently 100% of the time.
• Promote teamwork within and with other teams
• Ensure the test scripts have been created, reviewed, and updated to reflect workflow solutions.
• Support the training team by keeping trainers abreast of new functionality and system changes.
• Understanding of workflows, integration between application, downstream systems, and integrated workflows.
• Create new workflows with collaboration of SME
• Create solutions that allow our end users to be more productive and effective.
• Mentor and teach others.
• Go to person for team members and end user to have a productive discussion on application, operations and workflows.
• Create presentations and present to large groups with effective Q&A
• Analyze new functionality in new releases to identify impact.
• Ensures all quality assurance processes are followed, including change management and testing efforts.
• Facilitate meetings. Drive group to next steps and provide notes and follow up.
• Functional leader within the team, assist with change management
• Identify and recommend process improvements for your team.
• Identify and make recommendations to operations proactively.
• Participate in strategic planning
• Works with the leadership in the assessment of projects for scoping and timelines.

Hybrid: In office expected for individuals within 60 Miles of Albuquerque every Tues, Wed, Thurs.

Remote: Open to remote applicants in the United States, except for the following states: California, Illinois, North Dakota, New York, Ohio, Washington and Wyoming

Required Certificate: Professional Billing

Preferred Certificate: Professional Claims, Charge Router 

Qualifications:

• Bachelor's degree plus 2 years' of IT or business experience.
• 2 years of Epic specific experience.
• 6 years' of additional experience can be substituted in lieu of degree.
• Epic certified in supporting application plus additional proficiency/certification/badges in related application area

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services