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Department:

Under the direction of the Epic Application Manager, the Epic Associate supports the Epic Analyst with development, build and configuration of the Epic application in which they are assigned.  The Epic Associate will have a solid understanding of the clinical operations of Salinas Valley Health’s inpatient, outpatient and ambulatory practices.  Epic Associates will also assist with scheduling templates, Epic training program as well as MyChart patient support. 

Primary Duties:

• Acts as primary support for MyChart patient support calls and assistance.

• Acts as the secondary support for operational end users with the Epic Electronic Health Record (EHR).

• Collaborates with Epic Analysts to identify and resolve issues within their assigned application area, as well as those impacting other application teams.

• Assists Epic Analysts in workflow design, system builds, testing and troubleshooting technical issues related to Epic software.

• Follows direction to identify and implements requested changes to the system.

• Serves as a liaison between end users' workflow requirements and the Epic Analyst team.

• Communicates necessary application changes, enhancements and procedures to relevant department teams.

• Maintains regular communication with Epic representatives, including participation in weekly project team meetings.

• Works with Epic representatives, Salinas Valley Health’s business partners, end users and patients to ensure the system aligns with the organization's business needs, project deliverables and timelines.

• Develops a strong understanding of clinical and operational needs to assist Epic Analysts in guiding the organization’s workflows by attending site visits, workflow sessions, and other integrated sessions.

• May contribute to the development of end-user training program and/or curriculum content. 

• Troubleshoots problems and questions from end users and patients via MyChart support line.

• Provides regular updates on the status of projects and issues to the Team Lead and Manager.

• Participates in weekly team meetings to review deliverable statuses, shared issues, end-user and patient concerns, budget, and upcoming milestones.

• Collaborates with operational subject matter experts to build application-specific workflows or processes for clinical and ancillary practices and users for the assigned application. Specially assist with the development and maintenance of scheduling template across the organization.

• Works with other Analysts to maintain process continuity and support the integrated Epic EHR.

• Assists with system enhancements, new feature build, upgrades, quarterly updates and optimization efforts.

• Under the guidance of an assigned application Epic Analyst, ensures all changes to the application follow approved change content procedures and protocols, creates and maintains all build documentation and plans and execute testing for supported applications. 

• Performs other duties as assigned.

Job Requirements:

Education: High school diploma or GED required.  Associate's degree preferred.

Licensure: Current Epic proficiency required for the assigned Epic application.  New hires and transfers have 45 days from date of hire/transfer to complete required self-study and testing for Epic proficiency.

Experience:  One (1) year of electronic health record systems support required.  Epic application implementation, troubleshooting, testing, and support experience preferred.  Experience with data collection procedures and data management preferred.  Must have the ability to translate and write functional specifications, develop and document operational procedures, test software, and coordinate software release procedures.  Experience with, or proficiency in any of the following applications or modules is desired: , HIM (Coding, Deficiency Tracking, ROI), EpicCare Ambulatory, Orders, Clinical Documentation, ASAP, MyChart, Resolute Professional Billing, Hospital Billing, Claims & Remittance, Cadence, Prelude, Referrals, Grand Central, Healthy Planet/Compass Rose, OpTime, Lumens, Anesthesia, Cupid, Radiant, Beacon, Beaker, Willow, Bridges, Cogito and Security.

Salary Range: The hourly rate for this position is $42.36 - $52.94. The range displayed on this job posting reflects the target for new hire salaries for this position.

Job Specifications:

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!