Job Description Summary

At GE Vernova, we are united by a single, urgent, and optimistic mission: electrify and decarbonize. The world needs us to accelerate the transition to more reliable, affordable, and sustainable energy. Together, we have the energy to change the world.

As Product Service Engineer you will be primarily responsible for delivering issue resolution for GE Gas Power customers via Engineering requests, Root Cause Analysis and customer communication. The candidate should have knowledge on combined cycle gas plant, Generator and Electrical systems. The individual is responsible for upholding GE's product integrity by proactively identifying customer issues, investigating technical anomalies, providing technical assessments.

Job Description

Key Responsibilities

• Develop expertise and lead root cause investigations for issues from initial investigation through the corrective and preventive action phase and eventually build skills to lead RCA of significant business impact
• Develop expertise and support technical issues resolution for technical support for new unit installation / startup and other outage work scopes providing engineering response support for critical issues, timely and efficiently
• Own and support technical issues related to Plant Electrical systems including Generator/Transformer/Breaker protection, LV/MV Switchgear, DC systems, Power transformers, Instrument transformers, GCB, Electrical enclosure, Iso-phase ducts, Earthing system and balance of plant electrical systems equipment’s
• Support and coordinate with interfacing organizations such as manufacturing, sourcing, services operations, quality, and design engineering to fulfill customer needs;
• Communicate progress across all levels of the organization depending on the criticality
• Travel to customer locations based on need to:
  • Support customer technical discussions and present technical recommendations
  • Support unplanned/forced outages to return unit back to service
  • Extend technical support for the sales and services team
• Author knowledge articles as well as customer communications, including TILs (Technical Information Letter), PSSB (Product Service Safety Bulletin), PSIB (Product Service Information Bulletin), and Safety communications;
• Actively engage in and contribute to global product service meetings to develop and grow personal expertise and contribute to the team performance

 

Required Qualifications

• Bachelor’s degree in engineering from an accredited university or college.
• Minimum 1 years of experience on Electrical systems and combined cycle power plants
• Impactful interpersonal & networking skills, proven ability to influence
• Willing to work in a collaborative agile environment in a global matrix organization
• Comfortable dealing with ambiguity, uncertainty with willingness to be challenged and show flexibility and problem-solving skills
• Willingness to travel to customer sites to learn & support issue resolutions.
• The position requires approximately 10% - 20% travel both domestically and internationally for Business purposes.
• Willing to work off hours and weekends to support emergency issue resolution

Desired Characteristics

• Previous experience in a customer-facing role or technical issues resolution role
• Strong technical aptitude, including applicable engineering tools and systems
• Strong oral and written communication skills, interpersonal and leadership skills
• Assesses & prioritizes problems in relation to organizational goals
• Measures processes and performance through the customer's eyes

Additional Information