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Job Posting Title:

Location:

Additional Posting Details:

Monday - Friday

8:00 am - 5:00 pm

Job Description:

Duties/Responsibilities

• Build, configure, test, support, and optimize EpicCare Ambulatory and assigned applications.
• Attends meetings as required, and participates on committees as directed. Participates in customer discussion offering suggestions and recommendations.
• Maintains a positive image when dealing with deadlines and demanding, highly stressful situations 
• Maintains professional growth and development through seminars, workshops, and professional affiliations to maintain certification/licensure, and/or keep abreast of latest trends in field of expertise.
• Ensures department documentation is at current levels.
• Adheres to policies, procedures, standards and methodology pertaining to Governance, Change Management, Project Management, Incident Management, System Access and Security
• Maintains certification in applicable Epic module(s)
• Maintains awareness and expertise as the Epic system architecture is changed over time to include but not limited to upgrade and special update documentation.
• Analyzes Level 1 and 2 customer-reported problems to determine corrective action and provides timely feedback. 
• Preforms application and integrated testing for the assigned module(s).
• Participates in discovery sessions to identify the operational needs of the organization.
• Work with all IT and Empower teams to identify appropriate solutions for various operational and technical needs.
• Identifies the most appropriate methods for build.
• Performs validation testing with end users to gain operational acceptance and feedback to new build components/optimization projects.
• Works independently in all areas of assigned application.
• Understands and can analyze ancillary Epic workflows.
• Supports integration with 3rd party applications, when applicable.
• Communicate project status, risks, and recommendations clearly to stakeholders.

Required Skills/Abilities

• Bachelor’s degree in healthcare, information technology, business, clinical informatics, or a related field; equivalent experience may be considered.
• Three or more years of Epic application support, build, training, or optimization experience.
• Current Epic Ambulatory certification.
• Knowledge of ambulatory clinical workflows, outpatient documentation, orders, referrals, result routing, inbasket workflows, and provider workflows.
• Strong analytical, troubleshooting, communication, organization, and customer-service skills.
• Ability to manage multiple priorities and collaborate effectively in a mission-driven healthcare environment.
• Master’s degree in healthcare, business, information systems, clinical informatics, or a related field.
• Additional Epic certifications related to ambulatory operations, MyChart, Healthy Planet, orders, or reporting.
• Experience in pediatric specialty care, orthopedic clinic workflows, or multidisciplinary clinic settings.
• Experience with Reporting Workbench, dashboards, workqueues, SmartTools, order sets, preference lists, and optimization projects.
• Licensed Registered Nurse (RN) is a plus.

Working Environment

• Working Conditions:  Inside
• Working Position:      Sitting
• Physical Demands:     Light
• Physical Requirements:    Repetitive Movement
• An Individual in this position will be required to lift or carry weight in this group: Up to 10lbs
• Sensory/Communicative activities essential to the performance of this position:  Feeling, Hearing, Seeing, Speaking
• An Individual in this position will be exposed to: Inside environment