About this Emergency Department Access Representative-Full Time-Variable role at Cape Fear Valley Health
Facility
Cape Fear Valley Medical CenterLocation
Fayetteville, North CarolinaDepartment
Emergency Department RegistrationJob Family
ClericalWork Shift
Variable (United States of America)Summary
Registers all patients in the adult and pediatric emergency departments. Completes the registration process for emergency patients and direct admits sent to the emergency department. Collects patient liabilities upon discharge from the emergency department.Major Job Functions
The following is a summary of the major essential functions of this job. The incumbent may perform other duties, both major and minor, that are not mentioned below. In addition, specific functions may change from time to time:
Registers emergency service patients in a fast-paced environment, creating patient accounts within (90) seconds of patient’s arrival
Queries EAD and enters accurate patient demographics into the computer system to obtain the correct patient medical record number and account number
Responsible for placing patient identification armbands on all Emergency Department patients after accounts are created to ensure patient safety
During the registration process, the ED Access Representative obtains all demographic, guarantor, and insurance information and accurately document information into the registration system
Patients being placed in observation or admission status, the ED Access Representative will obtain a physician order to support services rendered.
Performs insurance eligibility/benefit verification, utilizing an EDI transaction and documenting information within the appropriate registration system
Informs patient/guarantor of their liabilities and collects appropriate patient co-payments, co-insurances, deductibles, and deposits at the point of discharge
Provides timely and continual coverage of assigned work area in order to offer prompt patient service and be available for all clinical partners registration needs
Other duties as assigned
Minimum Qualifications
The following qualifications, or equivalents, are the minimum requirements necessary to perform the essential functions of this job:
Education and Formal Training:
High school diploma or equivalent required
College courses in Business, Medical Office Administration, Health Care Administration, and/or Computer Technology preferred
Work Experience:
2 years insurance/clerical experience within a hospital or medical office setting preferred
Knowledge, Skills, and Abilities Required:
Proficiency in reading, writing, and speaking the English language
Knowledge of insurance and collection of payments preferred
Knowledge of Microsoft Windows and basic functionality of personal computer
Ability to type and perform data entry functions
Excellent verbal and written communication skills
Customer service skills to a variety of customers from different cultural and economic backgrounds preferred
Critical thinking skills and ability to problem-solve and multi-task
Ability to appropriately handle complexity and stress with the changing needs of the patients, families, visitors, and the Health System
Physical Requirements:
Ability to communicate orally, see, and hear to collect information
Manual dexterity to operate office equipment
Subject to eyestrain due to the many hours spent looking at a computer screen
Sitting or standing in intervals for long periods of time
Noise level is low to moderate
Answers telephone calls, uses personal computer, and other business machines extensively
Bends, reaches, pushes and pulls file drawers to file records and reports
Ability to transport patients and assist with baggage
Regularly lift or move up to 10 pounds, frequently lift or move up to 25 pounds and occasionally lift or move up to 50 pounds
Required Licenses and Certifications
Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity