About this eCW Business Systems Analyst role at NeueHealth
WHO WE ARE
NeueHealth is a value-driven healthcare company grounded in the belief that all health consumers are entitled to high-quality, coordinated care. By uniquely aligning the interests of health consumers, providers, and payors, we help to make healthcare accessible and affordable to all populations across the ACA Marketplace, Medicare, and Medicaid.
NeueHealth delivers clinical care to health consumers through our owned clinics – Centrum Health and Premier Medical – as well as unique partnerships with affiliated providers across the country. We also enable providers to succeed in performance-based arrangements through a suite of technology and services scaled centrally and deployed locally. Through our value-driven, consumer-centric approach, we are committed to transforming healthcare and creating a better care experience for all.
Job Summary
We are seeking an experienced eCW Business Systems Analyst to implement, support, optimize, and enhance our eClinicalWorks — eCW — Electronic Health Record and Practice Management systems. This role will serve as a liaison between clinical, operational, revenue cycle, and technical teams to analyze business needs, document requirements, improve workflows, and support system configuration, testing, training, and issue resolution.
The ideal candidate has strong healthcare operations knowledge, hands-on experience with eClinicalWorks, and the ability to translate business requirements into effective system solutions.
Key Responsibilities
- Serve as the primary business analyst for eClinicalWorks EHR and Practice Management workflows.
- Partner with clinical, administrative, billing, and IT stakeholders to gather, analyze, and document business requirements.
- Evaluate current workflows and recommend process improvements using eCW functionality.
- Support configuration, maintenance, and optimization of eCW modules, templates, order sets, forms, reports, and workflows.
- Analyze system issues, troubleshoot problems, and coordinate resolution with internal teams and eCW support.
- Document functional specifications, workflow diagrams, test scripts, user stories, and business process documentation.
- Assist with system upgrades, patches, enhancements, and new feature implementations.
- Conduct user acceptance testing — UAT — and validate system changes before production deployment.
- Support data analysis, reporting, dashboards, and operational metrics using eCW reporting tools or related systems.
- Provide training, guidance, and support to end users on eCW workflows and best practices.
- Work closely with revenue cycle teams to support billing, claims, eligibility, scheduling, referrals, and payment workflows.
- Ensure system changes comply with healthcare regulations, HIPAA requirements, and organizational policies.
- Participate in project planning, status updates, risk identification, and implementation activities.
- Maintain strong documentation of system configurations, workflows, issues, and resolutions.
Required Qualifications
- Bachelor’s degree in Healthcare Administration, Information Systems, Business, Computer Science, or related field; equivalent experience may be considered.
- 3+ years of experience as a Business Systems Analyst, Clinical Systems Analyst, or Healthcare IT Analyst.
- Hands-on experience with eClinicalWorks — eCW EHR and/or Practice Management systems.
- Strong understanding of healthcare clinical workflows and/or ambulatory practice operations.
- Experience gathering requirements, documenting workflows, and supporting system enhancements.
- Knowledge of EHR configuration, testing, issue resolution, and end-user support.
- Familiarity with HIPAA and healthcare data privacy requirements.
- Strong analytical, problem-solving, and communication skills.
- Ability to work with cross-functional teams including clinicians, front office, billing, IT, and leadership.
- Proficiency with Microsoft Office tools such as Excel, Visio, PowerPoint, and Word.
Preferred Qualifications
- Experience supporting eCW upgrades, migrations, or implementation projects.
- Knowledge of revenue cycle workflows including scheduling, eligibility, claims, coding, billing, denials, and payments.
- Experience with reporting tools, SQL, dashboards, or healthcare analytics.
- Understanding of HL7 interfaces, APIs, lab interfaces, and interoperability standards.
- Experience with patient portals, telehealth, referrals, document management, and care coordination workflows.
- Certification or training in eClinicalWorks is a plus.
- Experience working in ambulatory care, physician group, or multi-specialty practice environment.
