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GENERAL FUNCTION

Position is responsible for leading the development and design of processes and procedures for new projects and initiatives to ensure processes incorporate necessary components to ensure efficiencies, loss mitigation, compliance and adherence to all rules and regulation while consistently ensuring positive customer experience. Position will be responsible for developing new processes through collaboration with other areas as well as other departments within the Bank to ensure efficient execution of these processes without creating undue risk.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develop the operational approach and process design to be executed in the assigned Line of Business and ensure consistency with the overall vision and strategy of executive sponsors.
• Drives collaborative partnerships with Enterprise Risk, Audit, Legal, Business Controls and Compliance to ensure they have specific input into process design to ensure appropriate risk is evaluated and mitigated through this process.
• Ensures processes are designed to maximize efficiencies and the customer experience while optimizing equipment and technology.
• Initiates, compiles, and assembles all operational project resources and materials for key stakeholders based on agreed upon reporting lines and methods.
• Evaluates project risk, changes and issues, including development of contingency plans and solution and process alternatives.
• Holds business partners accountable to specific responsibilities and timelines to ensure project implementation is achieved within the appropriate timeline, and with the necessary due diligence.
• Assesses issues/challenges/disconnects between projects and initiatives and resolves project conflict.
• Evaluate process design for potential risk and customer experience issues, and escalate for resolution as appropriate.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• College degree or equivalent experience that will provide for the presentation of strong business acumen.
• Five years of banking management experience.
• Excellent presentation and interpersonal communication skills are required (oral and written).
• Position requires the ability to establish self as a leader, to not only perform in a leadership role, but to also be recognized by other divisions and business partners as a leader.
• Project management experience is a plus.

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner. 

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting.  Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third.  Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.