Design Your Future at PVH

The Team

The Team inside the stores collectively strives to create a seamless and enjoyable experience for customers. The team works together to uphold the store's reputation, achieve sales targets, and create a positive environment that reflects the values of PVH. Each member contributes uniquely to the team's success, ensuring that the store remains a destination of choice for customers seeking quality products and outstanding service.

The Position

• Exemplify and enforce exceptional Customer Experience (CX) standards in the store.
• Identify and address CX issues through feedback, training, and coaching for sales staff.
• Foster collaborative relationships with neighboring businesses for go-to-market initiatives and conduct competitor analysis.
• Stay informed about current trends and understand customer profiles through media and local community engagement.
• Develop and oversee professional growth of store personnel, defining training needs with Deputies.
• Manage performance evaluations, propose development plans, and lead recruitment processes.
• Qualify the Area Manager on Full-Time Equivalent (FTE) and role requirements.
• Oversee workforce planning handled by Deputies.
• Coordinate store priorities through regular mechanisms, considering retail calendar and project timelines.
• Analyze business performance using data from Business Analyst, identify actions to improve Sales and Key Performance Indicators (KPIs).

The Ideal Candidate

• At least 5 years’ experience in similar role within structured environment
• Highly developed business acumen
• Good communication and collaboration skills and abilities
• Highly detail oriented and organized in work
• Ability to work under pressure and meet deadlines
• Fluent in English and Italian both written and spoken
• undefined