About this Distribution Center Dispatcher role at Alliant Energy
Bring YOUR energy to Alliant Energy!
At Alliant Energy, our purpose is to serve customers and build stronger communities. We are passionate about powering beyond the market challenges of today, while powering what's next in energy. When our employees say "I am energy", it means they take pride in the work we do when disaster strikes, as well as all the days in between. We want you to be safe, happy and healthy. That's why we prioritize safety, offer volunteer opportunities and provide competitive pay, comprehensive health and retirement benefits, tuition reimbursement and paid time off.
Residency Requirements:
Travel time from your primary residence to your assigned headquarters must be 30 minutes or less under normal driving conditions.Join our team as a Dispatcher/System Operator and help keep electric and gas services running safely and reliably. In this role, you'll monitor system operations, dispatch crews, coordinate emergency response efforts, and support restoration activities that directly impact our customers. If you're a strong communicator who excels in a fast-paced, high-pressure environment, we'd love to hear from you.
Schedule: Rotating 3:00 p.m. to 11:00 p.m. shift, including weekends and holidays.
Dispatches for electric and gas services. Receives customer trouble and service tickets or calls.
Monitors the gas systems. Calls employees for emergency work or notification purposes. Coordinates field response, documents and updates systems and reports. Monitors the overall electric distribution grid and is responsible for documenting switching activities
What you will do
- Receives and executes orders from the Transmission System Operations, GENCO System Operation Center or other authorized personnel and dispatches employees as described in the Electric Emergency Manual.
- Responds to emergencies in accordance with company policies and procedures to minimize customer impact (SAIFI, SAIDI, etc.), taking all necessary actions to maintain system integrity by: sectionalizing, monitoring system conditions, or other appropriate action.
- Uses distribution system tools and applications to monitors gas and electric systems. Takes action, documents and reports as required.
- May monitors the operation of substations and distribution facilities in the company's electrical power system using SCADA in order to insure adequate transmission of electricity.
- Initiates emergency call tree action and routes information to appropriate departments and personnel (i.e. Field Operations Leadership, Corporate Communications, Key Account Manager, etc.).
- Notifies proper personnel and dispatches company technicians on electric and gas trouble, and
- service calls.
- Receives and dispatches all emergency Digger's Hotline requests throughout the company.
- Follows prescribed company policies and procedures.
- Must be able to work in a highly stressful environment and to be able to deal with multiple tasks and situations simultaneously.
- Responds to after hour emergencies as required.
- Performs other duties which are similar, related or incidental to this position.
- High School diploma or GED
Preferred Experience
- 2 years of experience in utility operations/construction
Other Requirements
- Must possess a valid driver’s license.
- This position is subject to DOT drug and alcohol testing requirements under 49 CFR Part 40 and PHMSA regulations (Part 199)
Knowledge, Skills, and Abilities
- Thorough knowledge of electric and gas systems and how they operate.
- Ability to troubleshoot electric and gas problems by analyzing available information.
- Demonstrated ability to perform and efficiently multi-task under adverse conditions and communicate effectively with employees and public agencies.
- Thorough knowledge of company policies and procedures pertaining to switching, dispatching and emergency response.
- A working knowledge of distribution system operations applications.
- Strong communication skills including grammar, punctuation and telephone etiquette.
- Demonstrated ability to perform accurate work in a time frame which meets department objectives.
- Ability to follow written and verbal instructions.
- Ability to work effectively in a collaborative and inclusive work environment.
- Ability to perform physical requirements of the job.
- Ability to successfully pass pre-employment screening assessments.
Pay Range:
$45.07 - $50.05Alliant Energy offers a comprehensive total rewards package including competitive compensation and benefit programs. Information on these benefit programs is available on our Careers site.
It's not just what we do; it's how we do it.
Live Safety. Everyone. Always | Make Things Better | Care For Others | Do The Right Thing | Act For Tomorrow | Think Beyond. Be Bold
Alliant Energy and its subsidiaries are committed to creating a culture of belonging and is proud to be an Equal Opportunity Employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other basis prohibited by law.
All candidates selected for employment with Alliant Energy will be required to successfully complete a background check, and a drug screen where applicable.
Visa sponsorship not supported.
Disclaimer:
The above information on this description has been crafted to indicate the general nature and level of work performed by employees within this classification. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Applicants in need of a reasonable accommodation for any part of the hiring process, please email [email protected].