Medtronic is focused on collaborating with stakeholders around the world to take healthcare Further, Together. At Medtronic, we value what makes you unique. 

We are seeking candidates with professional proficiency in at least one of the following languages: French, Spanish, Italian, Swedish, Danish, Norwegian, Finnish, or English.  Be part of a company that thinks differently to solve problems, make progress and deliver meaningful innovations.

At Medtronic, we value what makes you unique. Be part of a company that thinks differently to solve problems, make progress and deliver meaningful innovations.  

Responsibilities may include the following and other duties may be assigned: 

• Support in resolving different types of disputes (related to pricing, invoicing, delivery, etc.), including the preparation of necessary documents required for the settlement of orders that are incorrectly priced, as well as invoices disputed by customers due to data discrepancies 

• Measuring and reporting compliance of your department's service level agreement with internal customers 

• Generating and publishing agreed price dispute KPI reports for each country and business unit monthly or as often as deemed necessary 

• Reviewing existing dispute resolution processes and making recommendations to improve efficiency and accuracy, while adhering to company policies 

• Communicating regularly with national and regional contacts for information and/or changes related to the process 

Required Knowledge and Experience: 

• Professional proficiency in English plus at least one of the following languages: French, Spanish, Italian, Swedish, Danish, Norwegian, or Finnish. 

• Able to work with under time constraints 

• Minimum of 1 year of relevant experience in Customer Care Operations Departments 

• Comfortable with M.S. Office – Outlook, Excel 

• Proactive and investigative mindset as well as a high level of attention to detail and strong analytical skills 

• Team-player who at the same time work independently on moderately complex projects with general supervision 

Experience within a Shared Services Environment or Customer Care or/and with Accounting / Cash Collection and Excel knowledge are desirable.