At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

The Director of Transplant Business Operations provides strategic, financial, and operational leadership for the business functions of a comprehensive transplant program. This role partners closely with key stakeholders and executive leadership to optimize financial performance, ensure regulatory compliance, maximize reimbursement, and support sustainable growth across transplant service lines. The Director is responsible for strategic planning, financial management, Medicare cost reporting, organ acquisition cost reporting, operational analytics, and continuous process improvement while ensuring alignment with organizational goals and regulatory requirements.

Job Description

Education:  Bachelor’s degree in Business Administration, Healthcare Administration, Finance, Accounting, or a related field required. Master’s degree (MBA, MHA, MPH, or related discipline) preferred.

 

Experience / Knowledge / Skills:

• 5 years of experience in transplant administration, hospital finance, service line management, or healthcare business operations required.
• 5 years of progressive healthcare leadership experience required.
• Experience with Medicare Cost Reports, hospital reimbursement, or transplant financial operations strongly preferred.
• Experience managing complex budgets and leading multidisciplinary operational teams.
• Knowledge of organ acquisition cost reporting and transplant reimbursement methodologies preferred.

PRINCIPAL ACCOUNTABILITIES

• Partner with physician and executive leadership to establish operational priorities and long-term strategic initiatives.
• Direct the financial operations of the transplant program, including operating and capital budgets.
• Monitor financial performance through operating margin, contribution margin, cost per transplant, productivity, and variance analyses.
• Collaborate with Finance, Decision Support, Revenue Cycle, and Reimbursement teams to maximize transplant reimbursement and financial sustainability.
• Analyze reimbursement trends and identify opportunities to improve financial performance while maintaining regulatory compliance.
• Monitor payer performance, reimbursement methodologies, and contract impacts across transplant service lines.
• Provide strategic oversight of Medicare Cost Report activities supporting transplant services.
• Direct business operations related to organ acquisition cost reporting and Medicare reimbursement.
• Partner with reimbursement specialists and finance leaders to ensure accurate capture, allocation, and reporting of transplant-related expenses.
• Oversee collection, reconciliation, validation, and audit readiness of transplant financial and statistical data supporting annual Medicare Cost Reports.
• Develop executive dashboards and key performance indicators for transplant operations.
• Partner with Decision Support and Information Services to improve reporting capabilities.
• Identify opportunities to reduce denials, improve reimbursement, and accelerate cash collections.
• Support managed care contracting initiatives related to transplant reimbursement.
• Ensure compliance with all applicable federal, state, and transplant regulatory requirements.
• Develop policies supporting compliance with transplant accreditation standards.
• Serve as the primary business advisor to transplant executive leadership.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as a resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards of providing safe, caring, personalized and efficient experiences to patients and our workforce.
• Other duties as assigned.