Job Summary

The Director, Solutions Delivery, is a key role in the organization, managing business application solution delivery within IT Retail Markets & Shared Services, in support of F&G’s strategic goals and objectives.  A sizable component of the position is leading technology services, focused on development of platforms and applications for the business. This position may also lead multiple projects in the solution delivery group and provide thought leadership.

This position will report to the AVP, IT Solution Delivery and is responsible for directly managing cross-functional teams within the Self Service and Marketing, Sales and Distribution Product teams.  This may may include individual contributors and/or people leaders.

Duties and Responsibilities

• Responsible for the operational oversight of the maintenance, support, scalability, and performance of applications associated within Self-Service and Marketing, Sales and Distribution Product teams.
• Own the escalation for all technology issues related to the delivery of the assigned area of the business’s applications, filtering out the non-urgent items.
• Manage vendor and third-party relationships, including SLAs, contract terms, and day-to-day performance.
• Enables technical architecture and roadmap development for the assigned business area, translating business needs into technology solutions and managing associated risk.
• Partner with IT leaders, Architecture, and Engineering to ensure the assigned area of business’s technology initiatives align with enterprise strategy
• Oversight of internal and external development teams (e.g., Managers, Engineers, Analysts) to deliver services as committed to within Sprint cadence
• Perform resource management including coaching, staffing and development of direct reports and teams
• Creates and enables solution delivery strategy
• Gain understanding of industry trends, tools, and practices, communicates to leadership for direction
• Ensure work is delivered on time, on budget with quality results that meet the business outcomes
• Ensure Agile process standards are adopted and operationalized by the teams
• Ensure that all solutions meet F&G security and compliance guidelines and align with disaster recovery guidelines
• Estimate resources for all engagements and design, manage and oversee all teams including internal staff as well as external business partners and third-party vendors including off-shore contractors.

Experience and Education Requirements

• AS. or B.A. required, advanced degree preferred
• 8+ years supporting technology teams within the Life Insurance and Annuity or Financial Industry, including systems and processes specific to the Retail Markets and Shared Services IT.
• 5+ years of experience building strong relationships and networks across the organization, managing outsource vendors, COTS and internal staff
• 3+ years of experience managing development teams
• Strong fiscal acumen, including budget management, ROI/Cost-benefit analysis and financial reporting
• Experience with business communication for technology enablement for the assigned area of business’s needs
• Strong technical proficiency with applications architecture, frameworks and enterprise solutions delivery
• Experience designing, developing, implementing and monitoring adherence to policy, process, procedures and standards

Knowledge Skills and Abilities

• Ability to work with the Retail business teams and IT leaders to prioritize and understand project needs
• Aptitude to manage multiple projects and initiatives simultaneously
• Ability to effectively lead cross functional teams, coordinate team activities, and mobilize workforce
• Ability to maintain high standards of quality management, testing principles, disciplines and tools
• Consultative and client-oriented, a creative problem solver with a collaborative nature
• Executive Leadership; ability to influence/negotiate with peers and vendors
• Strong project management experience, PMI certification a plus
• Professional, decisive with integrity and high ethical standards
• Business Process Re-Engineering, Six Sigma or Lean a plus

Other Requirements

• Perform other functions, duties and projects assigned
• Regular and punctual attendance
• Some travel is required (less than 10%)

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