About this Director Operations role at Empower
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.
Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.
This Role is expected to provide strategic insights/plans, participate, and contribute to Implementation org level mission critical initiatives. In addition to these basic expectations include designing of goals and objectives, leading a group of Managers to ensure
performance and service quality standards are met, provide coaching and feedback and partner engagement.
ESSENTIAL FUNCTIONS:
• Leadership and management of the Group team.
• Recognizes and implements operational improvements.
• Partner with leaders to develop a joint action plan for success. Assists in developing strategic direction.
• Oversee planning and execution of plans with the account’s key executives.
• Contribute to the strategic mission and goals by bringing key insights from the Implementation Team to the leadership team.
• Partner with other functions to enable overall success of the implementation.
• Provide coaching, training, and development to leaders of staff to ensure company and department goals and key performance indicators (KPIs) are met.
• The role will help the team with prioritization and focus.
• The role will require ensuring the hiring, training, and retention of team members.
• Build a culture of continuous improvement and innovation.
• Fosters a positive culture that engages employees, encourages innovation, and supports high performance.
• Manage and execute as per plan key cross functional cross geography organizational initiatives.
• Flexibility to use data driven, process driven, or Creativity based approach to problem solving (or) opportunity identification.
• Support idea generation initiative across the support function
• A degree in business, economics, Arts etc.
• 15+ years’ experience in customer service, back-office operations or client facing roles in the benefits and Insurance industry.
• Ability to manage multiple priorities.
• Strong leadership skills with the ability and at least 5+years of experience in managing people.
• Proven track record of solving ambiguous and highly complex problems.
• Strong interpersonal and communications skills.
• Ability to understand key drivers of the customer’s business.
• Strong work ethic, conscientiousness, and ability to interface and respond to problems or issues quickly.
• Exceptional critical thinking and attention to detail.
• Ability to thrive in a fast-changing environment.
• Ability to communicate effectively to high level executives as well as frontline employees at customer organizations.
• Experience in a start-up preferred though not required.
This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, as per terms and conditions of your employment contract.
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.
