About this Director of Delivery Management role at Zencore
The Role
Quaifications
10+ years leading complex technology programs, with 5+ years in professional services or systems integration.
Deep experience delivering cloud, data, and AI engagements. You have led migrations, data platform builds, and AI programs, and you can hold your own with architects and client CTOs.
Proven ownership of portfolio performance: margin, forecasting accuracy, utilization, and client health across concurrent engagements.
People management experience, including hiring and developing client-facing delivery leaders.
Pre-sales credibility: shaping solutions, presenting delivery approach, writing SOWs and change orders.
Executive presence with both client sponsors and engineers. You make the complex simple.
Experience leading remote, multi-geo teams.
Preferred Qualifications
Google Cloud experience: time at Google, a Google Cloud partner, or hands-on delivery of Google Cloud workloads.
Google Cloud certifications (Professional Cloud Architect or equivalent)
Responsibilities
Own delivery, governance, and successful execution across a portfolio of cloud, data, infrastructure, application development, and AI engagements.
Manage portfolio health and financial performance, including risk mitigation, budget, margin, forecasting, utilization, and change control.
Lead teams and strategic client engagements to deliver measurable business outcomes and ensure client success beyond the scope of the SOW.
Serve as executive delivery sponsor for key accounts. Build trusted relationships with client executives and act as the escalation point above the day-to-day team.
Work side by side with Google Cloud account teams and partner engineering to align on joint delivery and expansion.
Build, lead, and develop a high-performing delivery management team through hiring, coaching, performance management, and career development while maintaining Zencore's delivery standards.
Oversee global staffing, resource planning, and engagement leadership across the US, EMEA, and LATAM to ensure successful client delivery and business outcomes.
Own and continuously improve Zencore's delivery model, including methodology, governance, estimation, tooling, quality standards, and AI-enabled best practices.
Partner with executive leadership to develop scalable delivery processes, playbooks, and operating models that support business growth.
Why work at Zencore?
We are professionals you can Trust. Our people have the extensive experience to get the job done
We share unbiased opinions and are comfortable with the hard truths. You are the subject matter experts for our customers.
We are the Missing Link. You will connect our customers to Google and move quickly when others can’t
We remove uncertainty and risk by clearly outlining the process of cloud migration for our customers
We accelerate timelines and do not dwell on a challenge. You’ll move faster and expose “unknown unknowns” for our customers
We show empathy. Our customers believe in us because we can relate to their complexities.
How to succeed at Zencore?
First rule at Zencore - Be Kind
Own the process - own your customer’s success by proactive practices
Work hard to reach the destination, but make sure to enjoy the journey
Champion a consistent collaborative culture
Be receptive to any type of Feedback
Challenge the Status Quo
We are a fully remote company and offer competitive compensation and benefits.
Zencore is committed to a diverse and inclusive workplace. Zencore is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
