Performance Management

Manage and report on the performance of a substantial, diverse team; set

appropriate performance objectives for direct reports or project / account team

members and hold them accountable for achieving these; take appropriate

corrective action where necessary to ensure the achievement of team / personal

objectives.

Program/Portfolio Management Support

Manage a portfolio of major programs in line with overall program management

strategy, leveraging assigned product management team processes and

protocols.

Decision Quality

Makes good and timely decisions that keep the organization moving forward. For

example, ensures that people's decisions comply with policies and standards.

Integrates analysis, experience, and other inputs to make effective decisions.

Accepts workable decisions and also seeks better alternatives.

Strategic Mindset

Sees ahead to future possibilities and translates them into breakthrough

strategies. For example, provides a clear picture of the organization's vision and

strategy and what the team needs to do to realize them. Develops longer-term

strategies that capitalize on the organization's distinct capabilities and emerging

trends in the market.

Drives Engagement

Creates a climate where people are motivated to do their best to help the

organization achieve its objectives. For example, shares insight into the purpose

of the work, involves others appropriately and gives them credit for their

contributions. Praises the successes of others.

Customer Focus

Builds strong customer relationships and delivers customer-centric solutions. For

example, solicits customer feedback and data; conveys a clear understanding of

the level of service the team is providing; takes action when standards are not met by team; aligns business process with customer needs.

Collaborates

Builds partnerships and works collaboratively with others to meet shared

objectives. For example, enlists a range of stakeholders to add value; ensures

they are well informed and surprises are avoided. Confronts and challenges "us

vs. them"; shows strong appreciation for others' efforts toward shared goals.

Action Oriented

Takes on new opportunities and tough challenges with a sense of urgency, high

energy, and enthusiasm. For example, takes immediate, decisive, independent

action to resolve issues or problems. Persists as needed. Quickly and

consistently identifies and pursues beneficial new opportunities.

Builds Effective Teams

Builds strong-identity teams that apply their diverse skills and perspectives to

achieve common goals. For example, connects with others on team projects and

leverages their strengths and knowledge to deliver the best possible results.

Champions the decisions of the team and operates in a way that builds team

spirit.

Courage

Steps up to address difficult issues, saying what needs to be said. For example,

readily shares own ideas and opinions on controversial topics; is comfortable

with open debate and constructive criticism. Demonstrates clear conviction in

adversity; persists courageously in difficult circumstances.

Develops Talent

Develops people to meet both their career goals and the organization's goals.

For example, consistently shares ideas, insight, and best practices to help

people reach their development goals and achieve optimal results. Shares

targeted feedback in a prompt, constructive, and encouraging manner.

Instills Trust

Gains the confidence and trust of others through honesty, integrity, and

authenticity. For example, is consistently honest and straightforward; shares

uncomfortable information in a clear and helpful manner. Maintains high ethical

standards and professional codes of conduct.