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Director, Legal Operations & Enablement

Location: Richmond, VA, USA - 9954 Mayland Drive - hybrid. Remote may be available

Competitive base pay, benefits, bonus program

Position Overview:

The MMS Legal Department is seeking a Director, Legal Operations & Enablement to lead the department’s legal operations function and drive operational excellence across the legal organization. Reporting to the Assistant General Counsel, this role is responsible for developing, implementing, and managing the processes, systems, tools, reporting, and vendor-management programs that enable the MMS Legal Department to operate efficiently and effectively.

The Director will partner closely with legal leadership, business stakeholders, IT, Finance, Procurement, Compliance, and other functions to improve service delivery, increase operational transparency, and support the department’s strategic priorities. The role will lead implementation of legal technology solutions, oversee outside counsel and vendor administration, support budgeting and spend management processes, and advance continuous-improvement initiatives across the legal department.

This role is part of MMS’s long-term post-separation operating model. The Assistant General Counsel will retain overall accountability for the legal department operating model, process redesign strategy, AI adoption strategy, organizational design, and major transformation decisions. The Director will be expected to serve as a highly leveraged operational leader who helps implement, operationalize, support, and enable those priorities while managing the day-to-day Legal Operations & Enablement function.

Key Responsibilities:

• Legal Operations Leadership: Lead day-to-day operation of the Legal Operations & Enablement function, including management of legal operations processes, standards, governance frameworks, and operating routines.

• Operational Excellence: Identify and implement opportunities to improve efficiency, transparency, scalability, consistency, and service delivery across the MMS Legal Department.

• Legal Technology & Systems: Lead implementation, administration, and optimization of legal technology platforms, including contract lifecycle management, e-billing, matter management, knowledge-management, reporting, and workflow tools.

• Technology Adoption & Enablement: Partner with Legal, IT, Procurement, and business stakeholders to support technology deployment, user adoption, training, governance, and ongoing system improvement.

• Spend Management & Vendor Oversight: Administer outside counsel and legal vendor management processes, including support for budgeting, forecasting, accrual tracking, invoice review, vendor onboarding, and spend reporting.

• Analytics, Reporting & Business Insights: Develop, maintain, and enhance legal department dashboards, metrics, performance indicators, and operational reports to support informed decision-making.

• Knowledge Management: Oversee management of legal templates, playbooks, guidance materials, FAQs, process documentation, and other knowledge resources that improve consistency and scalability.

• Process Improvement: Lead and support process-improvement initiatives designed to reduce cycle times, standardize workflows, improve user experience, and promote operational discipline across the department.

• Cross-Functional Coordination: Build strong partnerships across Legal, Compliance, Finance, Procurement, IT, Human Resources, and other functions to coordinate initiatives that impact legal operations.

• Team Leadership: Manage and develop the Legal Operations Specialist and help build a service-oriented, data-informed, and continuous-improvement mindset within the Legal Operations & Enablement function.

• Change Management: Support communications, training, stakeholder engagement, and implementation planning for legal operations initiatives, technology rollouts, and department-wide process changes.

Minimum Requirements:

• Degree or equivalent experience. Typically requires 12+ years of professional experience and 4+ years of management experience.

Other Skills and Qualifications:

• Experience implementing or administering legal technology platforms, business systems, workflow tools, reporting tools, or comparable enterprise technology solutions.

• Experience managing complex cross-functional initiatives and operational programs.

• Experience supporting budgeting, reporting, vendor management, spend management, or business operations activities.

• Experience managing or coordinating the work of direct reports, project teams, vendors, or cross-functional stakeholders.

• Strong legal operations, business operations, or department administration experience.

• Demonstrated ability to implement and improve operational processes, systems, reports, and governance mechanisms.

• Strong project and program management skills, with the ability to manage multiple priorities and drive work to completion.

• Ability to translate business and legal department needs into practical processes, workflows, reports, and technology-enabled solutions.

• Strong analytical skills and comfort using data to identify trends, improve decision-making, and measure operational performance.

• Strong communication and stakeholder-management skills, including the ability to work effectively with attorneys, legal professionals, business leaders, IT, Finance, Procurement, Compliance, and external vendors.

• Sound judgment, discretion, professionalism, and ability to work with confidential and sensitive information.

• Ability to operate effectively in a growing and evolving organization with changing priorities and some ambiguity.

Preferred Qualifications:

• Experience within an in-house legal department or legal operations function.

• Experience implementing or supporting contract lifecycle management, e-billing, matter management, document management, dashboarding, workflow automation, or knowledge-management solutions.

• Experience supporting legal technology or business transformation initiatives.

• Experience developing operational reporting, dashboards, analytics, and business-performance metrics.

• Experience supporting organizations undergoing significant business transformation, separation, integration, public-company readiness, or organizational change.

• Familiarity with outside counsel management, legal invoice review, vendor governance, and legal spend analytics.

About McKesson Medical-Surgical

McKesson Medical-Surgical (MMS), which is expected to become Wellverse in early 2027, is a subsidiary and publicly reported segment of the McKesson Corporation. MMS distributes medical-surgical supplies, pharmaceuticals, diagnostic equipment and supplies, along with other solutions and services to virtually every type of healthcare setting and provider outside of the traditional hospital. These markets – often referred to as Alternate Care or Non-Acute Care – include physician offices, surgery centers, long-term care providers, laboratories, home health and hospice agencies, health systems, government facilities and online marketplaces and retailers.

Alternate Care markets are growing rapidly and MMS is proud to be a leader in this space. With a team of approximately 8,000 employees, a network of 15 distribution centers and approximately 900 delivery vehicles, we collaborate with more than 2,200 leading manufacturers and serve over 200,000 customer accounts across the U.S. Our catalog includes more than 270,000 SKUs of branded and private-label medical-surgical products – from bandages to specialty pharmaceuticals and COVID-19 tests.

Position Level - M4

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

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