Job Description:

Why should you choose us?

Rakuten Symphony is reimagining telecom, changing supply chain norms and disrupting outmoded thinking that threatens the industry’s pursuit of rapid innovation and growth. Based on proven modern infrastructure practices, its open interface platforms make it possible to launch and operate advanced mobile services in a fraction of the time and cost of conventional approaches, with no compromise to network quality or security.

Rakuten Symphony has operations in Japan, the United States, Singapore, India, South Korea, Europe, and the Middle East Africa region. For more information, visit: https://symphony.rakuten.com.

Building on the technology Rakuten used to launch Japan’s newest mobile network, we are taking our mobile offering global.

To support our ambitions to provide an innovative cloud-native telco platform for our customers, Rakuten Symphony is looking to recruit and develop top talent from around the globe. We are looking for individuals to join our team across all functional areas of our business – from sales to engineering, support functions to product development.

Let’s build the future of mobile telecommunications together!

About Rakuten Group, Inc. (TSE: 4755) is a global leader in internet services that empower individuals, communities, businesses and society. Founded in Tokyo in 1997 as an online marketplace, Rakuten has expanded to offer services in e-commerce, fintech, digital content and communications to 2 billion members around the world. The Rakuten Group has over 30,000 employees, and operations in 30 countries and regions. For more information visit https://global.rakuten.com/corp/.

Role Purpose

The GTM Portfolio Lead is responsible for the commercialization, positioning, portfolio strategy, and market adoption of Rakuten Symphony's telecom software and platform portfolio.

Operating at the intersection of Product Management, Strategic Accounts, Marketing, Pre-Sales, and Regional Sales, this role ensures that product investments translate into scalable revenue growth, differentiated market positioning, and repeatable customer success.

The role combines technology expertise, commercial acumen, solution strategy, and field engagement. 

Key Responsibilities

Portfolio Strategy & Commercialization

• Define portfolio priorities aligned to market demand and company growth objectives.
• Develop commercialization plans for Open RAN, OSS, AI Operations, Cloud, and Automation solutions.
• Identify growth opportunities, portfolio gaps, and emerging market trends.
• Support pricing, packaging, and solution bundling strategies.

Portfolio Positioning

• Own solution narratives, value propositions, and competitive positioning.
• Partner with Marketing to develop customer-facing messaging, sales content, and executive presentations.
• Ensure consistent positioning across regions and customer segments.

Strategic Pursuit Support

• Support major customer opportunities as the portfolio and solution strategist.
• Work alongside Strategic Pursuit leaders to define transformation roadmaps, business outcomes, and differentiated value propositions.
• Contribute to executive workshops and customer solution discussions.

Roadmap Alignment

• Act as the voice of customers and field organizations into Product Management.
• Consolidate market requirements and strategic customer feedback.
• Help prioritize investments based on revenue potential, customer demand, and competitive advantage.
• Facilitate alignment between product roadmaps and go-to-market priorities.

Sales & Pre-Sales Enablement

• Improve field readiness through solution playbooks, competitive guidance, and enablement programs.
• Drive consistency in how solutions are positioned and sold across regions.
• Support launch planning and adoption of new capabilities.
• Excellent communication skills and proficiency in PowerPoint, Word and Excel skills are mandatory.

Success Measures

• Pipeline and revenue influenced by portfolio initiatives.
• Portfolio adoption and attach rates.
• Win-rate improvement in strategic pursuits.
• Product launch effectiveness.
• Roadmap alignment with customer and market requirements.
• Sales and pre-sales enablement effectiveness.

Experience & Qualifications

• 12+ years of experience spanning Product Management, Solution Consulting, Pre-Sales, GTM Strategy, Telecom Technology, or Business Development.
• Strong understanding of telecom networks, OSS/BSS, cloud-native architectures, and automation platforms.
• Ability to translate technical capabilities into business value and market differentiation.
• Experience working across product, engineering, sales, and customer-facing teams.
• Strong executive communication and stakeholder management skills.

Preferred Background

Experience in one or more of:

• Open RAN
• Service Management & Orchestration (SMO)
• RIC / rApp Ecosystems
• OSS Transformation
• Telecom Cloud Platforms
• AI-Driven Operations
• Network Automation

Candidates may come from Product Strategy, CTO Office, Solution Consulting, Pre-Sales Leadership, Telecom Consulting, or Portfolio Management backgrounds.

RAKUTEN SHUGI PRINCIPLES:

Our worldwide practices describe specific behaviours that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

• Always improve, always advance. Only be satisfied with complete success - Kaizen.
• Be passionately professional. Take an uncompromising approach to your work and be determined to be the best.
• Hypothesize - Practice - Validate - Shikumika. Use the Rakuten Cycle to success in unknown territory.
• Maximize Customer Satisfaction. The greatest satisfaction for workers in a service industry is to see their customers smile.
• Speed!! Speed!! Speed!! Always be conscious of time. Take charge, set clear goals, and engage your team.