Job Summary
The Director, Engineering coordinates, manages and oversees the daily activities related to the design, development, and implementation of systems and software applications within the Global Product Engineering department to ensure the efficient development and delivery of high-quality product features and services on mission-critical information and software systems. Ensures education, awareness, and adherence of software development processes and standards, including Scrum agile development, automated unit testing, usability, scalability, and service-oriented architecture initiatives.

Essential Duties and Responsibilities
• Leads, coaches, and directs a team of managers and employees within the Global Product Engineering operations and activities to support national sales contract clients. Directly supervises Managers and Software Developers and makes hiring, performance management and disciplinary decisions for these roles.
• Incorporates knowledge of best practices to guide the development team on issues related to the design, development, and deployment of applications and provides 3rd tier support for the support team. Fosters an environment where team members feel empowered to suggest and implement product and process enhancements.
• Utilizes several web applications to conduct ongoing forensic performance monitoring of client services and servers, initiates and communicates restarts with client teams based on diagnosis in adherence with company protocol.
• Champions Scrum Master best practices and methodologies including determining work priority, resourcing, verification, acting as a technical team lead, task assignments, project management and providing status updates. Facilitates challenges around priority setting, timing, and resourcing to ensure defects are resolved in a timely manner. Cultivates a sense of ownership and urgency in resolving customer facing production problems to maximize product uptime.
• Facilitates software architecture/design/implementations inclusive of overseeing development projects to meet business requirements and goals, fulfil end-user requirements, and identify and resolve systems issues. Partners with project managers to formulate and execute on all software releases and application software development projects.
• Manages and enforces policies, procedures, and quality assurance best practices and responds to requests for information regarding product development – current and future state.
• Leads discussions with internal teams regarding how to integrate services and technology into existing business practices and oversees the review and analyses of existing applications’ performance, effectiveness, and efficiency, makes recommendations for improving or leveraging these systems.
• Confirms expenditures for licensed software and coordinates payment with Accounts Payable.
• Performs other duties as required.