The Director, Business Analysis & Solutions Governance plays a critical leadership role in shaping the technology, process, and governance agenda supporting the Private Markets Investment Management business. This role partners closely with senior leaders across Operations, Investment Management, Finance, Technology, and Data to connect business priorities with scalable solutions that strengthen the private markets investment lifecycle.

Leading a team of Business Analysts, the Director provides oversight for solution governance, business requirements, technology implementations, and the prioritization of strategic initiatives and technology investments. The successful candidate will bring a transformation mindset, using automation, analytics, and AI-enabled solutions to improve efficiency, scalability, reporting, and user experience across a complex and growing business.

Key Responsibilities

• Lead the development and execution of business analysis, technology strategy, and solutions governance initiatives that support Private Markets Investment Management priorities.

• Partner with senior leaders across Operations, Investment Management, Finance, Technology, and Data to align technology investments, process improvements, and delivery priorities with business objectives.

• Provide strategic ownership and oversight of platforms supporting the private markets investment lifecycle, including investment operations, fund accounting, portfolio management, investor servicing, reporting, and data management.

• Establish governance processes to assess, prioritize, and manage projects, enhancements, resource allocation, risks, dependencies, and business outcomes.

• Drive operational transformation through process optimization, automation, analytics, AI-enabled solutions, and improved user experience across the technology landscape.

• Lead, coach, and develop a team of Business Analysts, fostering accountability, collaboration, innovation, continuous improvement, and talent development.

Qualifications

• Bachelor’s degree in finance, Accounting, Economics, Business Administration, Information Systems, or a related field.

• MBA or relevant professional designation considered an asset.

• 10+ years of experience in private markets, asset management, investment operations, technology, or related fields.

• 5+ years in leadership roles managing teams and strategic initiatives.

• Experience leading technology-enabled business transformation and change initiatives.

• Strong understanding of private markets operations, accounting, investor servicing, and reporting.

• Excellent stakeholder management, communication, and influencing skills.

• Knowledge of technology solutions supporting the private markets investment lifecycle.

• Experience with platforms such as Investran, Dynamo, DealGen, SimCorp Dimension, Great Plains, or similar solutions.

• Experience with reporting, analytics, workflow automation, and data management tools.

• Experience with Microsoft Power Platform, Copilot, and AI-enabled business solutions is desirable.

When you join our team:

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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