Job Description:

Direct Sales Consultant (English and Second European language)

Dublin – hybrid with 2 days a week in the office

Permanent

Full time – 37.5 hours per week

Salary - €39,200 to €42,000 depending on experience

We make health happen:

At Bupa, we’re here to help people live longer, healthier, happier lives—and make a better world. As a global healthcare leader with no shareholders, our focus is always on our customers. In this role, you’ll be part of our Bupa Global team in Dublin, supporting our international members by delivering exceptional service and tailored health insurance solutions.

This role will focus on solving complex queries and ensure first rate communication to customers throughout the sales and issue resolution process. The role will adhere to regulatory requirements and ensure processes and standards are adhered to.

How you’ll help us make health happen:

As a Direct Sales Consultant, you’ll be the first point of contact for our members—helping them understand our products, resolving queries, and ensuring they feel supported every step of the way. You’ll use your communication and sales skills to deliver a world-class experience.

Here’s what you’ll be doing:

• Handling inbound calls in a fast-paced environment, delivering excellent service from start to finish.

• Introducing tailored Bupa Global products and services to meet customer needs.

• Maintaining accurate records of all customer interactions and actions in our customer database.

• Ensure product and service knowledge is always current and up to date to correctly educate intermediaries and consultatively sell products.

• Knowledgeable on the competitor activity and products.

• Using your sales and negotiation skills to assess customer needs and offer the right solutions.

Key Skills / Qualifications needed for this role:

• Proven experience in sales role with transferable skills is essential.

• Fluency in English and second European language preferred.

• Strong communication and interpersonal skills.

• Ability to explain complex information clearly and simply.

• Familiarity with regulatory frameworks and high-value contract management is desirable.

Conduct Standards:

This role is subject to the Central Bank of Ireland (CBI) Individual Accountability Framework (IAF) Conduct Standards, you will need to take reasonable steps to comply with the following standards on an ongoing basis.

Why Bupa?

Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.

Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador

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