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About this Digital Services Manager role at Carrier

Carrier · Onsite · PRT5208: Rua Rua Santos Dias No. 1121, Matosinhos, 4465-255, Portugal
  • Lead, coach and develop the four Team Leaders — Infrastructure & DevOps, Software Platform (Team 2), Software Platform (Team 3), and Data & Intelligence — as direct reports, fostering alignment, accountability and growth across their teams.
  • Own the technical roadmap and delivery plan for Addvolt's digital services, ensuring infrastructure, software platforms and data capabilities scale reliably with business growth.
  • Partner with Product Management, Engineering leadership and business stakeholders to translate strategic priorities into actionable, prioritized plans across the four teams.
  • Drive infrastructure and DevOps maturity (CI/CD, cloud architecture, observability, security, reliability, cost efficiency) to ensure robust and scalable digital operations.
  • Oversee the two Software Platform teams, ensuring architectural consistency, shared standards, code quality and coordinated release planning across products/platforms.
  • Champion the Data & Intelligence team's initiatives — data pipelines, analytics and applied intelligence/ML — to unlock insights and support data-driven decision-making across the business.
  • Establish and monitor KPIs, SLAs and OKRs across all four teams, ensuring predictable delivery, quality and continuous improvement.
  • Identify and manage cross-team dependencies, risks and conflicts, unblocking teams and escalating where needed.
  • Foster a culture of engineering excellence, collaboration, ownership and continuous learning across the digital services organization.
  • Own resourcing, hiring plans and career development pathways for the team leaders and, through them, their teams.
  • Repot on digital services performance, roadmap progress and risks to senior leadership.

Background

  • Degree in Computer Science, Software Engineering, Information Systems, or a related technical field.
  • Solid experience in technology/software organizations, including experience managing managers or team leads (not just individual contributors) >7 years experience.
  • Track record leading or working closely with infrastructure/DevOps, software platform, and/or data engineering teams — ideally in IoT, automotive, or energy-related industries.
  • Strong technical foundation across cloud infrastructure (AWS/Azure/GCP), CI/CD, software architecture, and data platforms — enough to engage credibly with each of the four team leaders.
  • Experience defining technical strategy and roadmaps, and translating business priorities into cross-team engineering execution.
  • Strong people leadership skills: coaching team leaders, resolving conflict, and building high-performing, autonomous teams.
  • Excellent stakeholder management and communication skills, able to bridge technical and business audiences.
  • Data-driven and process-oriented, with experience defining and tracking KPIs/OKRs across multiple teams.
  • Comfortable operating in a fast-paced, scaling environment with evolving priorities.
  • Fluent in English (written and spoken)

Pay Range

€35,500.00-€70,500.00
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About Carrier

At Carrier we make modern life possible by delivering groundbreaking systems and services that help homes, buildings and shipping become safer, smarter and more sustainable. We exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them. Our team of approximately 56,000 dedicated individuals continues to mold industry standards by pursuing the latest research and developments to improve the lives of our customers. We’re constantly growing, seeking out talented, likeminded people who are committed to our primary duty: to be the world’s first choice in security, shipping and HVAC technology.

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