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GENERAL FUNCTION: Under general supervision of team lead and supervisor, perform critical support functions related to the check adjustments, returns, and exceptions processes. Provide support for other deposit products such as safe deposit boxes and escrow accounts. Responsibilities include: research and resolve outstanding items on internal accounts related to these processes; execute and monitor daily production jobs; and research and resolve items suspended by the processing team.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Post financial entries to clear deposit system rejects daily.
• Research and resolve outstanding items on the UDS suspense account.
• Balance several General Ledger accounts on a daily basis to ensure accurate processing of work.
• Research and resolve exception items suspended by the processing team, includes making pay/return decisions for suspect items and identifying the correct accounts for non-post items.
• Use multiple systems and research tools to identify appropriate resolutions for suspended RDIs. Resolution may involve charging the item back to a Fifth Third account holder, or returning the item to an outside financial institution.
• Execute necessary monetary adjustments to internal accounts and outside financial institutions by directly charging/crediting the account or by putting through the appropriate charge/credit ticket to be processed.
• Prepare and distribute the Holds Report throughout the financial center network.
• Collect responses and apply pay/return decisions accurately to ensure timely return of check and ACH items presented on accounts with holds.
• Research and clear any items outstanding on the Exceptions reject account.
• Execute and monitor daily production jobs for the returns and exceptions processing systems.
• Perform manual capture process for returned checks.
• Reconcile return check files exchanged with other banks.
• Process daily volume of payments by established deadlines.
• Research rejected payments and repair transactions in order to ensure proper posting.
• Perform maintenance related to safe box processes and escrow accounts.
• Respond within established service level timeframe to requests by management, customers, and other financial institutions for status of case, clarification of why adjustment was made, or for supporting documentation.
• Provide service and support to retail division, with regard to specific products/processes supported in dept.
• Provide regular feedback to mgmt. and retail contacts concerning trends and observed problems.
• Accurately update interest rates for deposit products based on daily changes in indexes.
• Perform any other duties as assigned.

SUPERVISORY RESPONSIBILITIES: None.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• High school diploma or equivalent.
• Two years of bank operations or relevant work experience.
• One year of work experience in a position requiring accounting or bookkeeping knowledge.
• Data entry skills preferred.
• Familiarity of basic PC functions, specifically Microsoft Windows, Word, Excel, and PowerPoint.
• Customer focus.
• Strong verbal and written communication skills.
• Ability to multi-task.
• Ability to maintain/organize accurate case files.

WORKING CONDITIONS:

• Normal office environment.
• Extended viewing of computer screens.

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner. 

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting.  Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third.  Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.