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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Perform management duties to maximize the efficiency of personnel and departmental resources. Partner with senior manager to plan, coordinate, and direct production activities in order to meet individual and team performance goals and established departmental objectives. Mitigate risk exposure and protect client confidentiality, ensuring teammate and departmental compliance with Truist Information Security standards.

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time. 

1.    Assist leadership in coordination, planning, scheduling and execution of all activities within assigned team. Lead and develop staff to ensure goals, deadlines, and objectives are met.
2.    Make recommendations for assigned personnel regarding employment, career development, performance evaluations, salary changes, promotions, transfers and terminations within established policies and guidelines.
3.    Work with leadership to establish key process indicators, deadlines, and other measurable goals that ensure team success.
4.    Prepare and maintain departmental reports, logs and documents in a timely, efficient and accurate manner, in accordance with established retention schedules and corporate and departmental guidelines for client confidentiality and accuracy.
5.    Monitor and enforce use of internal policies and procedures, report deviation or risks to leadership.
6.    Assist in the monitoring of expenses to be in compliance with budget process.
 

Qualifications

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1.    High school degree or equivalent education, training, and work-related experience
2.    Three years of proven leadership experience as Team Lead or similar role
3.    Working knowledge of assigned area
4.    Ability to work in an area governed by production standards and under pressure to meet critical deadlines
5.    Strong interpersonal skills
6.    Strong verbal and written communication skills
7.    Effective time management skills to prioritize and manage department’s ability to meet deadlines
8.    Demonstrated proficiency in basic computer applications such as Microsoft Office software products
 

Preferred Qualifications:

1.    Associates degree in Business Management or related field

2. 2-5 years of banking experience

3. Familiar with AI tools

4. Some experience with adjustments and returns.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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