About this Deckhand | Captain Cook Cruises role at Journey Beyond
Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.
About Us
Captain Cook Cruises, Sydney, is part of Journey Beyond, Australia’s leading experiential tourism group.
Join us and discover amazing experiences on Sydney Harbour. Our brands include Captain Cook Cruises, The Jackson and the Starship Group. Enjoy being part of the team working in a busy environment, dedicated to excellence in marine tourism.
About Journey Beyond
Journey Beyond is Australia's leading experiential tourism group, operating 35 brands across Australia and New Zealand that connect guests to the land and to each other. The group was formed in 2016 and now includes:
- Rail & Touring: Iconic trains: The Ghan, Indian Pacific, Great Southern, The Overland and Vintage Rail Journeys, the Murray Princess, Adelaide Sightseeing, premium small-group outback operator Outback Spirit and New Zealand coach tour specialist Grand Pacific Tours.
- Resorts & Lodges: Ayers Rock Resort, Kakadu Crocodile Hotel, Kingfisher Bay Resort and K'gari Beach Resort, Sal Salis Ningaloo Reef and Monarto Safari Resort.
- Experiences & Attractions: Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises, Journey Beyond Cruise Sydney, Melbourne Skydeck, Eureka 89, Alice Springs Telegraph Station, Exmouth Dive and Whalesharks Ningaloo, Mosman Gorge Cultural Centre, Captain Cook Cruises Sydney & Perth, Starship Sydney, The Jackson, Bells Functions, Swan Valley Tours, Red Cat Adventures, Whitsunday Jetski Tours, K'gari Explorer Tours, and Island Connections: Bruny Island, the Whitsundays, K’gari, Darwin -Mandorah, Tiwi Islands and Groote Eylandt.
About The Role
You’re the heartbeat of every cruise. As a Deckhand, you’ll berth the vessel, welcome guests aboard, keep watch and step up when it matters. You’re often the first and last crew member our guests meet, so your energy sets the tone for their whole day.
You’ll work mainly across Captain Cook Cruises, The Jackson and Starship Group vessels on Sydney Harbour, alongside the Master and a marine crew who take pride in doing things properly. On our charter vessels, you’ll also join the Hospitality team when deck duties allow, building marine and guest-service skills at the same time.
Key responsibilities will include:
- Handling lines and rigging to berth and unberth our vessels safely
- Welcoming guests aboard and helping them embark and disembark safely, including those who need extra assistance
- Keeping watch as a lookout and reporting hazards early
- Taking part in safety drills and being part of the emergency response team
- Keeping decks, cabins and common areas spotless
- Supporting food and beverage service on charter vessels, including responsible service of alcohol
- Carrying out routine deck checks and reporting defects so our vessels stay in top condition
- Working with the Master, Cruise Director and crew to keep every cruise on time
About You
You’re a Deckhand who takes pride in the work nobody notices until it goes wrong: the tidy line, the watchful eye, the gangway that’s always ready. You’re happiest on deck in any weather, and you move with purpose when the berth is tight and the timetable is ticking. You back your Master and your crew without needing to be asked, you speak up the moment something doesn’t look right, and you’re hungry to learn real seamanship from those who’ve done it for years. As the first friendly face guests meet and the last they wave goodbye to, you make every one of them feel like the day was made for them.
Ready to Start Your Next Adventure?
If you're passionate about delivering exceptional service apply now. Join us!
Please note: A National Criminal History Check forms part of our recruitment process.
Requirements
- Certificate I in Maritime Operations (General Purpose Hand) — Essential
- Current First Aid certificate — Essential
- Responsible Service of Alcohol (RSA) certificate — Essential
- Working With Children Check (ferry fleet) — Essential
- Previous experience working onboard a commercial vessel, or in a customer service or hospitality role — Desirable
