About this DC Warehouse Supervisor role at BJ's Wholesale Club
A World-Class Team
BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most.
We’re a team built on purpose and opportunity. Join us and be part of something meaningful.
Why You’ll Love Working at BJ’s
At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow.
Here’s just some of what you can look forward to:
- Weekly Pay: Get paid every week so that you can manage your money on your terms.
- Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.*
- Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.*
- Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.*
- 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).*
- Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.*
*Eligibility requirements vary by position.
The DC Warehouse Supervisor is responsible for supervising and managing assigned areas of distribution center operations to ensure the safe, efficient, accurate, and timely flow of merchandise. Based on operational needs and shift assignment, this role is accountable for the performance of one or more designated functional areas, which may include inbound receiving, unloading, put-away, replenishment, storage, order fulfillment, cross-dock operations, inventory management, yard coordination, or shipping execution. Supervisors may rotate between operational areas over time to support business needs but are typically accountable for a designated functional area during their assigned shift.
This position operates across ambient, semi-automated/automated, and perishable environments, requiring adaptability to varying operational processes, temperature-controlled conditions, and regulatory requirements. The role is focused on operational accountability, frontline team leadership, labor execution, performance management, safety, quality, compliance, and continuous improvement to support service, productivity, inventory accuracy, and cost performance.
The Warehouse Supervisor provides direction and oversight to Warehouse Leads and frontline Team Members within the assigned area. The Supervisor is accountable for establishing priorities, allocating resources, monitoring performance, addressing operational and employee issues, and escalating significant concerns to the Warehouse Manager.
Key Responsibilities
• Maintain a safe, organized, compliant, and high-performance work environment within assigned operational area(s).
• Ensure compliance with safety, regulatory, food safety, and operational standards including OSHA, GMP, SQF, HACCP, and COOL (as applicable).
• Manage day-to-day operations within assigned functional area(s), which may include receiving, unloading, put-away, storage, replenishment, cross-dock flow, picking, pallet operations, yard movement, inventory management, or shipping execution.
• Establish daily operational priorities and allocate labor and resources to meet workload demands, service expectations, and business priorities.
• Direct and monitor execution of operational plans to ensure accurate, timely, and efficient flow of merchandise.
• Hold Warehouse Leads and frontline Team Members accountable for established productivity, quality, safety, attendance, and operational performance expectations.
• Monitor staffing levels, attendance, labor utilization, productivity, and workload requirements; adjust resources and assignments as business needs change.
• Ensure proper handling, staging, verification, and movement of merchandise to minimize product damage, inventory loss, and shrink.
• Monitor inventory handling practices, including product rotation (FIFO/FEFO), quality control, pallet identification, location accuracy, and discrepancy resolution, as applicable to assigned operations.
• Ensure proper execution of receiving and shipping processes, including documentation, verification, audit readiness, and adherence to company and vendor requirements.
• Oversee inbound and outbound product flow, including cross-dock and high-velocity product movement when assigned, to maximize throughput and minimize delays and dwell time.
• Ensure product quality and temperature requirements are maintained and appropriately documented in perishable operations.
• Monitor and act on daily and weekly KPIs, APT, utilization, productivity, quality, safety, inventory accuracy, and other applicable performance metrics.
• Analyze operational performance, identify gaps and root causes, and implement corrective actions in partnership with the Warehouse Manager and other stakeholders.
• Identify, troubleshoot, and resolve operational issues impacting throughput, service, quality, inventory accuracy, or safety; escalate significant issues to the Warehouse Manager.
• Ensure accurate and timely completion of operational documentation, WMS transactions, exception reports, checklists, logs, audits, and other required records.
• Ensure effective utilization and performance of Warehouse Management Systems (WMS), warehouse automation systems, and material handling equipment (MHE).
• Partner with Quality, Food Safety, Loss Prevention, Inventory Control, Transportation, Maintenance, Human Resources, and other cross-functional teams to support operational reliability and compliance.
• Support and implement continuous improvement initiatives that improve safety, quality, productivity, service, inventory accuracy, and cost performance.
• Ensure emergency procedures, emergency contact information, and other required operational and building information are current and accessible.
• Perform additional duties and provide cross-functional operational support as needed.
Team Member Leadership & Administration
• Lead, coach, train, mentor, and develop Warehouse Leads and frontline Team Members to achieve department goals and operational expectations.
• Establish clear performance expectations and hold team members accountable for safety, quality, productivity, attendance, and adherence to company policies and procedures.
• Provide timely, constructive feedback and coaching and address performance concerns in accordance with company policies.
• Conduct and/or support performance evaluations, corrective actions, recognition, and other performance management activities.
• Maintain consistent and fair application of company policies, procedures, and performance standards.
• Conduct regular team meetings, shift huddles, and one-on-one interactions to communicate priorities, expectations, performance, and operational updates.
• Partner with Human Resources on staffing, onboarding, retention, employee relations, performance management, and corrective actions as appropriate.
• Participate in interviewing, selection, onboarding, training, and development of Team Members and Warehouse Leads.
• Monitor attendance and timekeeping; ensure timekeeping corrections, PTO requests, and other required documentation are completed accurately and timely.
• Identify development and cross-training opportunities to build operational flexibility and team capability.
• Provide input to the Warehouse Manager regarding staffing, performance, development, promotions, and other employment decisions.
Leadership Capabilities / Qualities
People Leadership & Development – Builds strong, engaged teams through coaching, feedback, accountability, training, and development of Warehouse Leads and frontline Team Members.
Clear Communication & Alignment – Establishes clear expectations and ensures alignment across teams, shifts, and functional areas.
Accountability & Execution Ownership – Owns assigned-area performance and holds team members accountable to KPIs, operational standards, safety requirements, and commitments.
Decision-Making Under Pressure – Makes sound decisions and takes appropriate action in fast-paced, high-volume environments.
Change Leadership & Adaptability – Supports and drives adoption of process, system, technology, and operational changes.
Influence & Cross-Functional Partnership – Builds credibility and effective working relationships across departments and operational support functions.
Results-Oriented Mindset – Focuses on improving safety, quality, productivity, service, inventory accuracy, and cost outcomes.
Qualifications
• High School Diploma or GED required. College coursework, technical education, or comparable business experience preferred.
• 2–4 years of warehouse, distribution, logistics, retail, or related operational experience, including experience in a high-volume distribution environment.
• Supervisory, lead, or team leadership experience in a warehouse or distribution environment preferred.
• Experience in ambient, automated, cross-dock, or perishable distribution environments preferred.
• Demonstrated experience leading frontline teams and coordinating warehouse operations in a fast-paced environment.
• Working knowledge of warehouse operations, inventory control, product flow, labor utilization, and distribution processes.
• Working knowledge of Warehouse Management Systems (WMS); familiarity with warehouse automation systems preferred.
• Experience operating or working around Material Handling Equipment (MHE) preferred.
• Knowledge of OSHA requirements; familiarity with GMP, SQF, HACCP, COOL, and food safety practices preferred.
• Strong analytical, problem-solving, planning, and organizational skills.
• Ability to analyze operational data and performance metrics, identify root causes, and develop appropriate action plans.
• Strong communication and interpersonal skills with the ability to provide clear direction, coaching, feedback, and counseling.
• Ability to manage competing priorities and make decisions in a fast-paced operational environment.
• Proficiency in Microsoft Office Suite and general computer applications.
• Ability to learn and effectively use WMS applications, headset-directed selection systems, and other warehouse technology.
• Strong attention to detail and commitment to operational accuracy.
• Ability to work flexible schedules, including nights, weekends, holidays, and extended hours as business needs require.
Physical Demands
• Occasionally lift up to 50 lbs., with assistance for heavier lifting as required.
• Prolonged standing, walking, bending, reaching, squatting, and twisting for up to 10–12 hours.
• Frequent movement throughout warehouse environments on hard surfaces.
• Frequent grasping, reaching, pushing, and pulling, including handling boxes, pallets, carts, and other warehouse equipment.
• Exposure to ambient, refrigerated, and frozen environments, including temperatures as low as -20°F.
• Ability to work in a fast-paced environment requiring sustained physical activity and endurance.
• Ability to safely operate or work around applicable warehouse equipment after required training, including computers, handheld devices, scanners, printers, radio/headset systems, forklifts, reach trucks, and other material handling equipment.
• Required to comply with all PPE requirements for the assigned building or work area, including wearing steel-toe footwear, safety glasses, gloves, insulated clothing, harnesses, hard hats, and other required personal protective equipment (PPE).
Work Environment & Additional Requirements
• This position operates across ambient, refrigerated, and frozen warehouse environments, including semi-automated and automated operations where applicable.
• May be exposed to food products and allergens in perishable distribution environments.
• Must comply with all company policies, procedures, safety standards, and applicable regulatory requirements.
• May require work outside of normal business hours, including nights, weekends, and holidays, and extended hours based on operational needs.
• May require limited travel (up to approximately 10%).
We recognize the growing role of AI tools, including ChatGPT, and value familiarity with them. That said, we want to hear from your authentic self. Your application should reflect your own skills, experiences, and insights rather than AI-generated responses.
