Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

Job Summary

The Benefits Administrator is responsible for supporting the administration of Defined Benefit (DB) pension plans in accordance with plan provisions, established procedures, and service-level standards. The role involves pension benefit calculations, pension payment processing, participant data management, payroll administration, and resolution of pension-related inquiries.

The position supports various aspects of pension administration, with opportunities to specialize in either pension benefit calculations or pension payment operations, depending on business requirements.

What You Will Do

• Perform defined benefit pension calculations for retirement, death benefits, Qualified Domestic Relations Orders (QDROs), and Required Minimum Distributions (RMDs), in accordance with plan provisions.
• Review and process pension payment-related tasks, ensuring accuracy, completeness, and compliance with established procedures.
• Support pension payment processing, validation, reconciliation, corrections, and exception handling across applicable trust and payment platforms.
• Review plan provisions, participant information, and supporting documentation to ensure accurate benefit calculations and payment processing.
• Maintain participant records, pension data, payroll information, and plan-related documentation.
• Research and resolve pension calculation, payment, and participant-related inquiries received through call centers, tickets, or email.
• Process participant requests using benefits administration applications within established service-level standards.
• Support pension payroll administration and coordinate participant communications and documentation.
• Collaborate with internal teams and defined benefit associates to ensure accurate and timely service delivery.
• Maintain accurate records, follow standard operating procedures (SOPs), and identify opportunities for process improvement.
• Support special projects and additional pension administration activities as required.

What You Will Bring

• Bachelor's degree in any discipline.
• 1–2 years of experience in pension administration, benefits administration, payroll, payment processing, or a related operational function.
• Strong numerical, analytical, logical, and problem-solving skills.
• Excellent attention to detail and commitment to data accuracy.
• Ability to interpret plan provisions, perform calculations, or review payment-related information accurately.
• Proficiency in Microsoft Office, particularly Excel.
• Strong written and verbal communication skills.
• Effective organizational, prioritization, and time-management skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• High level of integrity and discretion when handling confidential participant and financial information.

What Will Set You Apart

• Experience in U.S. Defined Benefit pension administration.
• Hands-on experience with pension benefit calculations, including manual calculations using Excel or spreadsheets.
• Experience processing, reviewing, or reconciling pension payments and pension payroll.
• Familiarity with pension administration systems, trust platforms, or benefits processing applications.
• Experience researching and resolving pension calculation or payment discrepancies.
• Relevant U.S. employee benefits certification or progress toward professional examinations.

We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics, are encouraged to apply.  All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.