Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Visit johnsoncontrols.com for more information and follow @Johnsoncontrols on social platforms. 

What we offer 

• Competitive pay
• Paid vacation/holidays/sick time 10 days of vacation first year! 
• Comprehensive benefits package including 401K, medical, dental, and vision care Available day one! 
• Extensive product and on-the-job/cross-training opportunities with outstanding internal resources! 
• Encouraging and collaborative team environment 
• Dedication to safety through our Zero Harm policy 
• Company vehicle, tools, and equipment provided to complete all jobs. 
• JCI Employee discount programs (The Loop by Perk Spot) 
• Check us Out: A Day in the Life of the Building of the Future 

What you will do

This position reports into the Senior Operations Manager, Remote Operations Center. Under general direction, creates custom reporting for our Strategic level customers based on their specific requirements. Acquires and interprets data to support custom offerings clients. Provides recommendations for improved site operation. Troubleshoots mechanical, and various building automation alarms from a remote center.  Follows protocols to escalate alarm events to appropriate dispatch or emergency resource.  Ensures high levels of customer satisfaction through interactions with the customer. Interfaces with the Remote Operations Technology Team and various customer personnel to ensure technology infrastructure is aligned with contractual commitments.

How you will do it

• Utilizing remote technology, troubleshoots and commissions mechanical systems (e.g. chillers, air handling and boilers)
• Prepares documentation and reporting proposing actions to improve site operation/efficiency.
• Complete timely and accurate weekly, monthly, or quarterly reporting activities as required by the business (including metrics, scorecards, and dashboards). 
• Contribute to the exploration of new and innovative department opportunities, in both technical improvements and process efficiencies.
• Performs data manipulations and analysis on large data sets and deliver insights through easily understandable visualizations customers, that tell compelling stories and incite practical recommendations.
• Analyzes data to connect customers with additional services tailored to their needs.
• Performs complex remote system interrogations to ensure proper equipment functioning.  Perform coding adjustments as needed.  Escalates issues per department protocols.
• Creates, reviews, and revises schedules for lighting or mechanical equipment per account specifications. Interprets sequence of operations.
• Documents events thoroughly utilizing appropriate software and system tools.  Maintains customer site logs.
• Performs changes to systems in accordance with customer requests.
• Open and closes service tickets as required to appropriately bill the customer.   Ensure documentation is complete and understandable.
• Ensures open issues are properly communicated at shift transfer.
• Performs other duties as assigned.

• Must be able to communicate and collaborate with:
  • Manager of Remote Operations
  • Subordinate Operations team members
  • Technology Team
  • Counterparts from other Customer Monitoring Centers

What we look for

• Two-year technical degree in HVAC or related discipline or three or more years’ experience with remote diagnostics of HVAC and mechanical systems required.
• Must be proficient with the Microsoft suite of tools. Strong Excel and Power BI a plus. 
• Possesses advanced troubleshooting skills and basic programming skills. Johnson Controls Metasys or Equivalent BAS product knowledge a must.
• Demonstrates proficient oral and written communication skills.  Demonstrates customer service orientation. 

Skills:

• Strong customer focus
• Strong interpersonal skills
• Ability to perform multi-tasks
• Effective communication skills, both oral and written
• Must possess excellent organizational and analytical skills
• Has successfully demonstrated the ability to perform and provide results in a fast paced, team-oriented environment
• Must possess career ambition
• Creative/solution oriented

HIRING HOURLY RANGE: $29.13 - 40.09 Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.