The Opportunity:

When an organization has multiple moving parts in its processes, it can be difficult to critically examine them. To be more efficient and effective, it needs a business process specialist to learn its mission end-to-end and provide ways to change for the better. That’s why we need you, an experienced business process specialist who knows how to analyze every aspect of your customer’s operations and give them the steps to improve their process.

As a business process specialist on our team, you’ll analyze your client’s current operating environment and identify areas for improvement. You’ll facilitate discussions with leadership and engineers, analysts, and support staff to help refine your client’s definition of success and identify current frustrations. You’ll design data collection plans, facilitate workshops, and communicate your research and illustrative analysis using industry standard techniques to help establish understanding and agreement from key stakeholders.

Using business process reengineering, portfolio analysts, and systems design approaches, you’ll provide your client with recommendations, along with a firm grasp of the quantitative or qualitative results they can expect. This is your chance to grow experience in systems development while deepening your process improvement and project management skills.

Work with us as we help the Army evolve its approach to cloud migration.

Join us. The world can’t wait.

You Have:

• 3+ years of experience implementing data visualization solutions through different formats for client stakeholders, including dashboards, queries, graphs, tables, presentations, and reports, within tools such as ServiceNow and Microsoft Office suite

• 3+ years of experience performing business system analysis and business process engineering to support of automation of business workflows within tools such as ServiceNow, Microsoft Power BI, or SharePoint

• Experience presenting data findings, analysis of business process flows, and recommendations to clients and stakeholders using data sets, ServiceNow, and Microsoft Office suite

• Experience leading the coordination of requirements meetings or conducting requirements workshops and sessions with business and IT stakeholders

• Ability to work in cross-functional teams to deliver enterprise solutions

• TS/SCI clearance

• Bachelor's degree

Nice If You Have:

• 5+ years of experience with ServiceNow

• Experience establishing quantitative metrics and key performance indicators to drive technical outcomes

• Knowledge of cloud principles, systems engineering methodologies, UI or UX best practices, and IT project management approaches

• DoD 8570 or 8140 IAT Level II Certification

• ServiceNow Certified System Admin (CSA) Certification

Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required. 

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.

• Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.

• Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.

• Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.