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Job Title

About your role:

As a member of Fiserv’s Cybersecurity Incident Response Team (CSIRT), you will support investigation and response activities for cybersecurity events across the global enterprise environment. You will focus on the preliminary identification, triage, and analysis of potential cyber security incidents and review suspicious emails, analyze logs, investigate network traffic and endpoint activity, and escalate confirmed incidents to Tier 2 incident handlers. You will be required to work in a shift which includes work on holidays, nights, & weekends.

What you will do:

• Monitor and triage security alerts and events generated by enterprise security tools, escalating validated or high-risk activity in accordance with established playbooks and service level targets.

• Perform initial investigation of suspicious activity across endpoint, network, identity, email, cloud, application, and system log sources.

• Analyze and investigate data in the SIEM/SOAR that originated from EDR, firewall, proxy, intrusion detection/prevention, email security, and other monitoring platforms to determine severity, impact, and required response actions.

• Document investigations, findings, actions taken, and escalation details in the case management system with clear, complete, and timely notes.

• Follow shift handoff procedures and communicate open issues, emerging threats, and significant events to team members and incident handlers.

• Contribute to continuous improvement by identifying recurring false positives, process gaps, and opportunities to improve alert quality, runbooks, and analyst efficiency.

• This position requires the ability to work a shift schedule and support coverage efforts on a 24x7x365 (follow-the-sun model) basis which includes work on holidays, nights, & weekends.

What you will need to have:

• 1-2 years experience in cybersecurity operations, incident response, security monitoring, IT operations, networking, or a related enterprise technology environment.

• Ability to support a 24x7x365 operating model, including day, evening, weekend, or holiday shifts as assigned.

• Foundational knowledge of network protocols, operating systems, enterprise architecture, and common log sources used in security investigations.

• Basic understanding of incident response processes, alert triage, threat indicators, and cyber security attack techniques.

• Ability to prioritize work, follow documented procedures, and make sound decisions in a fast-paced operational environment.

• Self-motivated, detail-oriented, and able to collaborate effectively as part of a cross-functional team in a fast-paced, high-impact operational environment.

• Strong critical thinking skills, strong puzzle-solving ability and an investigative mindset to analyze complex activity, connect related indicators, and identify potential security incidents.

• Bachelor’s degree in cyber security, information technology, computer science, or a related field preferred; equivalent practical experience may be considered.

What would be great to have:

• Industry certifications such as CompTIA Security+, CySA+, CEH, GCIH, or similar foundational cyber security certifications.

• Experience with scripting or programming languages to support automation, analysis, or incident response activities.

• Direct experience with security technologies such as SIEM/SOAR, EDR, IDS/IPS, email security, firewalls, proxy tools, or case management platforms is preferred.

How you’ll work

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

Travel

• Approximately 10% travel off-site or to other office locations is expected.

Sponsorship

• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered.

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Salary Range

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.