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About this Customer Support Executive role at Mars

Mars · Onsite · GBR-Leicestershire-Waltham

Job Description:

📍 Waltham – Hybrid working
💷 £27,500– £28,600 Pro rata, DOE  
🎁 + Performance Bonus & Exceptional Benefits

🕒 Hours: Part Time – 3 days per week

⏳ Fixed Term Contract – 18 Months


🌟 Why Join Us?

We care about the world and your future. Mars offers competitive compensation and benefits along with some great perks, like fun freebies and best-in-class development. As a Mars Associate, you have our ongoing commitment to your growth and development as you work across our world-famous brands. The world we want tomorrow starts with how we do business today, and we're here to support you every step of the way.


⭐ What’s in it for you?

Private healthcare + equal parental leave

Generous pension (up to 9% contribution)

Life assurance (4x salary)

Gym membership & wellbeing support

Annual leave starting at 24 days, rising to 32 with service


💼 The Role

Support invoice and spend management, New Product Development (NPD) activities, and customer administration. Working closely with a range of stakeholders, you will help ensure the efficient delivery of day-to-day operations through strong analytical, communication, and organisational skills


Working with account teams and sales planners to support creation of a robust promotional forecast. Review and analyse EPOS to make recommendations for future forecast and input forecast changes into promotional planning system.


✅ What We’re Looking For

  • Excellent attention to detail and the ability to build strong working relationships across a variety of teams.
  • Advanced proficiency in Microsoft Excel, along with strong working knowledge of PowerPoint and Word.
  • Excellent interpersonal and communication skills, with the ability to engage effectively with stakeholders at all levels.
  • A structured, proactive approach to work, with the ability to prioritise tasks, manage competing demands, and work independently.
  • Strong analytical and problem-solving skills, with the ability to interpret data and identify opportunities for process improvement.
  • Own transport is essential due to location

🔧 Key Responsibilities

  • Manage invoice processing and spend administration activities, ensuring accuracy, compliance, and timely resolution of any discrepancies.
  • Provide general administrative support to customer-facing teams, ensuring the timely completion of requests and effective stakeholder communication.
  • Maintain accurate records, reports, and documentation to support business operations and decision-making.
  • Prepare and analyse data using Excel and other business systems to provide insights and support operational activities.
  • Build strong relationships with internal teams and external stakeholders to ensure effective collaboration and service delivery.
  • Support continuous improvement initiatives by identifying opportunities to streamline processes and enhance efficiency.

🌍 What You Can Expect from Mars

  • Work alongside 130,000+ Associates worldwide guided by our Five Principles
  • Be part of a purpose-driven company shaping “the world we want tomorrow”
  • Access world-class training & development from day one
  • Join a company with an industry-leading salary and benefits package

Ready to apply to Mars?
Apply to Mars

About Mars

Mars is a family-owned business with more than $35 billion in global sales. We produce some of the world’s best-loved brands: M&M’s®, SNICKERS®, TWIX®, MILKY WAY®, DOVE®, PEDIGREE®, ROYAL CANIN®, WHISKAS®, EXTRA®, ORBIT®, 5™, SKITTLES®, BEN’S ORIGINAL®, and COCOAVIA®. Alongside our consumer brands, we proudly take care of half of the world’s pets through our nutrition, health and services businesses such as Banfield Pet Hospitals™, BluePearl®, Linnaeus, AniCura, VCA™ and Pet Partners™. Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire our 140,000 Associates into taking action e

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