About this Customer Success Manager role at Optimove
At Optimove, we believe people are capable of more than a single job description. You’re not hired just to fill a position- you’re empowered to shape it, grow it, and make it your own.
We call this being Positionless.
And Positionless isn’t just our culture. It’s our product.
Optimove is the creator of Positionless Marketing, an AI-powered platform that gives every marketer the power to analyze, create, launch, and optimize independently. The result is faster execution, deeper personalization, and 88% greater campaign efficiency.
Recognized as a Visionary in Gartner’s Magic Quadrant, we partner with leading brands like Sephora, Staples, and Entain. Today, more than 500 Optimovers across NYC, London, Tel Aviv, Scotland, Brazil, Estonia, and beyond are building the future of marketing together, in an environment that actively encourages ownership and growth, with two out of every three managers promoted from within.
If you’re looking for a place where you can do more, be more, come grow with us.
Optimove’s Enterprise Customer Success Manager (CSM) plays a critical role in building strong, long-term relationships with our enterprise clients. As the trusted advisor and main point of contact for senior stakeholders, you’ll ensure that our customers realize maximum value from Optimove’s platform while driving measurable impact for their business.
This is a highly strategic and consultative role that requires strong business acumen, excellent communication skills, and proven experience working with senior executives in large, complex organizations. Our Enterprise CSMs are natural leaders who combine analytical depth with customer empathy, helping clients succeed through thoughtful guidance, structured planning, and proactive engagement.
Responsibilities
- Own the customer relationship – serve as the primary point of contact and strategic advisor for enterprise accounts.
- Drive value realization – ensure clients are maximizing adoption of Optimove’s platform and achieving measurable ROI.
- Executive engagement – build trusted relationships with senior stakeholders, delivering insights and recommendations at an executive level.
- Customer advocacy – represent the voice of the customer internally, collaborating with Product, R&D, and other teams to drive improvements.
- Strategic planning – lead quarterly business reviews, success planning sessions, and ongoing enablement initiatives.
- Crisis management & resolution – anticipate risks, troubleshoot issues, and ensure timely resolution with professionalism.
- Thought leadership – educate clients on best practices, new capabilities, and industry trends to continuously elevate their marketing maturity.
- 2+ years of experience in customer-facing roles (Customer Success, Account Management, or Consulting) in a B2B SaaS environment.
- Proven track record of managing enterprise accounts and engaging directly with senior executives (VP, C-level).
- Exceptional presentation, facilitation, and communication skills in English.
- Strong analytical and problem-solving abilities, with the ability to translate complex data into actionable insights.
- Highly proactive, structured, and organized, with the ability to manage multiple priorities.
- Collaborative mindset and excellent interpersonal skills.
- Growth-oriented, curious, and comfortable driving change in dynamic environments.
Optimove is an equal opportunity employer. We consider all qualified applicants fairly, without regard to race, ethnicity, gender, age, religion, disability, sexual orientation, or any other characteristic protected by applicable law. If you require any adjustments during the recruitment process, please let us know.
By submitting this application, you agree that Optimove will process your personal data in accordance with applicable data protection laws, including GDPR. For details, see our Privacy Policy.
