Customer Services Advisor

Wolverhampton Hospital | Customer | Fixed Term | Part Time |

£25,038 per annum pro rata

22.5 hours per week

At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it’s driving connected health, helping the nation, transforming experiences, or building the career you want – we give you the support to do it all. Join our journey. It starts with you.

As A Customer Services Advisor you will:

• Ensure a high standard of customer service at all times, working to facilitate the smooth day-to-day running of the services.  
• To handle customer enquiries (both telephone and internet), across different payor types supplying potential customers with information about the services offered at the site
• Taking ownership & accountability of the customer journey and referral management of each customer
• To maintain all patient records accurately and in accordance with national and/or local procedures and timescales, checking that all Minimum Data Set information is captured on patient records accurately.
• Adhere to data protection principles, ensuring all information (whether patient or organisation specific) is treated sensitively and confidentially.

Experience, Knowledge & Expertise – Essential

• Administration experience in a complex and fast-paced environment.
• Excellent IT skills, including MS Office packages, with a high level of competency in Word, Excel, and in-house CRM systems.
• Demonstrate call management and call handling skills.
• Ability to provide a professional, courteous, sensitive, and empathetic approach

Role Specific Competencies

• Excellent communication skills – both written and verbal – with high levels of accuracy and attention to detail.
• Self-motivated, with the ability to work on own initiative.
• Well-presented and professional in appearance.
• High level of interpersonal skills and personal drive.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.

Nuffield Health Wolverhampton Hospital

We provide a comprehensive range of medical and surgical services using advanced equipment and facilities. Our highly skilled and caring staff create a relaxed environment to support patients’ wellbeing and recovery. Set in beautiful grounds within easy reach of all major roads and bus routes. We offer a special focus in the areas of orthopaedics, cosmetic surgery, ophthalmology, oncology and diagnostics.

Join Nuffield Health and create the future you want, today. 

Applications will be considered as they are received, and interviews will be arranged accordingly. We reserve the right to close adverts early, for example, where we have received an unprecedented high volume of applications. Therefore, please apply early to ensure you are considered for the post.

It starts with you.