About this Customer Service Supervisor- Patient Accounts role at Dayton Children's Hospital
Dayton Children's Hospital · Hybrid · Work from Home - Hybrid - Ohio
Facility:
Work from Home - Hybrid - OhioDepartment:
Cash ApplicationsSchedule:
Full timeHours:
40Job Details:
The Patient Financial Services Insurance Billing Supervisor is responsible for supervising the day-to-day work of the insurance billing team(s). This role ensures accurate, timely billing processes for patient accounts, supervises billing staff, and ensures compliance regulations, hospital policies, and healthcare industry standards. The billing supervisor will work closely with their manager and other departments to resolve billing discrepancies and improve revenue cycle efficiency.Under the leadership of the Manager, Patient Financial Services, the supervisor is responsible for maintaining an efficient operational workflow for day-to-day operations in the areas of insurance accounts receivable management. Supervisor responsibility includes billing operations oversight, training and development, problem resolution or escalation, review of key billing reports, and performance monitoring.
Department Specific Job Details:
Education
High school diploma required
Experience
Minimum of 2 year of experience in patient financial services or healthcare billing
Strong communication and interpersonal skills
Ability to work tactfully with patients, staff, and interdepartmental customers
Skills/Competencies
Proficient in supervising billing and collection processes
Strong analytical and problem-solving skills
Ability to lead and motivate a team
Knowledge of healthcare billing regulations and compliance requirements
Excellent organizational and time-management skills
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